Description
Siebel Functional Analyst:
Must have extensive Business and Functional analysis experience working with Siebel products primarily in Sales and Marketing. Additional experience in Service would be desirable but not necessary.
Responsibilities
Develop Training documentation.
Maintain Siebel CRUD Matrix.
Assist with data migration activities
Facilitate and develop plans for application changes (including defects fixed, enhancements and/or configuration changes).
Configure and test changes to system including reports, security access and workflow.
Manage and orchestrate configuration changes to the production environment.
Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution.
Coordinate activity between Business Units and Departments (including Finance and Sales ops) to drive open action items to closure.
Provide functional expertise, guidance, presentation and instruction on reporting applications to business units and users.
Assist with rollout and support to the business units
Work with implementation team for knowledge transfer and provide assistance where required.
Qualifications and Requirements
Bachelors' degree or equivalent required;
At least 5 years of Siebel experience, specifically in Siebel 8.x & at least 2 full life cycle projects, preferably integrated with an ERP staying as close to out-of-the-box functionality as possible.
Experience in Siebel CRM functional areas: Sales, Service and Marketing.
Strong process knowledge of business and business systems
Good understanding/knowledge of ERP technology
Functional knowledge of Business Intelligence or Analytics
Ability to write SQL and develop reports.
Strong interpersonal interaction and teamwork with a customer service orientation.
Requires strong oral and written communication skills with proven ability to communicate and build relationships cross-functionally
Ability to organise, prioritise work, meet deadlines, and work independently
This is an exciting opportunity to join ShiftPoint, an expanding IT consultancy organisation with a client list of world leading organisations. Those who are recruited will get the opportunity to work with leading IT professionals in exciting environments. You will be respected, you will be encouraged to grow and you will be challenged. There are complex problems to solve and programmes to deliver.