Entry level Technical Support

Job type:
on-site
Start:
ASAP
Duration:
12 months +
From:
Nicoll Curtin Technology
Place:
SG
Date:
01/15/2015
Country:
flag_no Singapore
project ID:
834954

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This project is archived and not active any more.
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This Technical Support team is responsible as the primary contact for external clients using the banks eTrading and eService platforms.

This position is responsible for;

  • Technical platform support, risk management of access & entitlements and client training and demonstrations for various client web platforms and desktop applications.
  • Interacting with external clients via incoming and outgoing telephone and e-mails.
  • Troubleshoot and escalate problems to technology groups and the business managers as required

You will have experience in the following;

  • Broad financial industry knowledge and experience required
  • Knowledge of personal computing, network topology and B2B connectivity is a plus
  • Fluent Japanese speaker
  • Ability to react quickly to client needs
  • Strong communication and interpersonal skills
  • Strong client service orientation
  • Ability to work well with a global team
  • Attention to detail