Description
Salesforce Veeva Qlikview Business Analyst
* Analyses business processes and helps define and document business requirements.
* Designs and applies procedures and processes effectively in compliance with the clients standards.
* Gains an understanding of business opportunities and challenges and identifies potential solutions that can add business value.
* Recommends solutions to management that balance the competing needs for innovation and standardization/process harmonization, leveraging targeted research.
* Manages to milestones by identifying critical project issues such as resource needs and contingencies.
* Participates in functional and technical design, contributing insights and ideas that help translate business needs into solution specifications.
* Tests and troubleshoots new software or enhancements to existing software to ensure solutions are delivered with quality, on-time, and in accordance with business requirements.
* Troubleshoots and facilitates the resolution of issues with existing platforms and takes pro-active actions to avoid issues to occur.
* Builds productive relationships and networks with business partners by listening, clarifying, and responding effectively to questions and problems.
* Optimizes existing technology by identifying new ways to provide value to the business partner group.
Non-Technical profile requirements
* Strong analytical, process-focused and problem-solving skills
* Accepts personal responsibility for client satisfaction
* Strong tracking, coordination and project planning skills
* Ability to identify and implement process and/or application improvements
* Must be able to work on multiple simultaneous tasks with limited supervision
* Quick learner, motivated self-starter
* Excellent customer service, interpersonal, communication and team collaboration skills
* Able to follow change management procedures and internal guidelines
* Experience in the pharma sector is an asset
* Based in Belgium or Netherlands
Methodology/Certification requirements
* Master and/or Bachelor Degree or equivalent through experience.
* SFDC/Veeva certification is a plus
* Additional certification is a plus
Projects Q1-Q2
* PMO department:
o Design collaboration model between PMO, Quality and IT department, by outlining end-to-end processes using swimlane diagrams. Template and tool development.
o Design and implement feasibility scan to address digital quality procedures in the Plan-Build-Run approach
o Improve PMO KPI dashboard (Qlikview)
o Execute QA-PMO audit readiness roadmap
* IT department