Description
Customer Support Engineer (1st Level technical support). Dublin. Contract
Mobile telecoms company seeks a 1st level technical customer Support Engineer to look after tickets and troubleshooting for 3G network
* First level technical support for customer queries.
* SW maintenance activities: installation & test of technical/change notes/change deliveries.
* SW upgrades and technical audits on site.
* On-site support at customers premises participating network operation service, when applicable.
* Plan and run a sub project (like SW upgrade, SW change planning, Tailored technical support)
* Installation and/or commissioning and/or integration activities.
* Network expansion activities.
* Technical/customer acceptance testing.
* Implement para metering in the network elements subsystems (understands KPI and the impact on the performance of the system).
* Participate multivendor and 3rd party activities (installation, integration, interface troubleshooting)