IPT Global Technical Leader/L3 Support contract - 6 months+ - Toulouse

Haute-Garonne  ‐ Onsite
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Description

IPT Global Technical Leader/L3 Support contract - 6 months+ - Toulouse - SOLA

  • 6 months initial contract
  • Toulouse, France
  • Immediate Start
  • €/day inclusive

I am currently responsible for the recruitment into our client's UCC team. Their Unified Communications and Collaboration is in charge of IP Telephony, Unified Communications, WebEx and Videoconferencing services for one of our global account.

Over Europe, we are operating a wide Cisco/Tandberg based infrastructure with: CUCM, CUC, UCCX, CUPS, MCUs, gatekeepers, ISDN Gateways and more than 600 VC endpoints and IPT Devices.

The UC&C team is composed by a Front Office for the customer Service Desks and two back-offices team (one central and another one spread over the customers' sites for local support). The UC&C IPT GTL is mostly assigned to the Back Office,provides a global level of technological advises and support customers technological direction in his/her domain.

Day-to-Day duties would include;

  • Manage & coordinate and operate the UC&S solution deployed for our Customer
  • Fault Level 2&3 incidents support and expertise, including the overall coordination of all activities within the considered customer division(s).
  • Problem Management (including Root Cause Analysis)
  • Alerts and communication during major incidents resolution
  • Ensure knowledge sharing across team and field engineers
  • Co-animate weekly operational Meeting with Operational Leader
  • Coordinate and execute specific requests previously scoped and approved by an Operational Leader
  • Manage infrastructure changes qualification and implementation
  • Manage products Lifecylce (EoL/EoS)
  • Manage customers technical standards implementation (inc. Application packaging)
  • Responsible of all the documentations update
  • Manage technical planning and coordination with other team members in Europe (France, UK, Germany, Spain)
  • Responsible of assets & knowledge management (directory, RMA, spare, knowledge base, phonebook, future Wiki, stock, etc)
  • Support the Reporting consolidation: monthly activity report, weekly update
  • Support on-call activities during non business hours.

Professional behaviour:

  • Perform all duties in a positive and professional manner and assist in the promotion of a productive team environment
  • Protect and develop the company's image, approaching all service issues in a positive and effective manner, respond immediately to fault calls

Skills and Qualifications

Education & Background

  • Network or IT Bachelor Degree, ideally with experience or in Converged Communications, Unified Communications and/or Video domain.
  • CCIE Voice or equivalent

Technical skills

  • Good knowledge of or strong interest for Unified Communications and Collaboration solutions and technologies
  • Videoconference (Cisco Infrastructure, TMS and C-Series codecs)
  • Cisco Unified Communications Manager 8.X and above
  • Advance troubleshooting skills
  • Cisco Unified Contact Center Express 8.X and above
  • Advanced UCCX troubleshooting
  • Cisco Call Manager
  • Cisco Unity
  • One or multiple ecosystems good knowledges. (Telisca IPSMA, Netwise, Tiger,
  • Vmware Vsphere skills

Multilanguage skills

  • English mandatory
  • German or Spanish would be appreciated

Personal

  • Ability to work in a team environment with a high level of autonomy
  • Ability to work under pressure
  • Ability to identify and propose technical improvements
  • Sense of ownership and accountability
  • Ability to prioritise and have good time management skills
  • Excellent customer and users facing skills

IPT Global Technical Leader/L3 Support contract - 6 months+ - Toulouse - SOLA

Start date
ASAP
Duration
6 months initial
From
Sola Technology Ltd
Published at
20.01.2015
Project ID:
837377
Contract type
Freelance
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