Description
We are currently recruiting for our client, a prestigious telecommunication company, for a Customer Experience Consulting Specialist to join their project in China.Position Title: Customer Experience Consulting Specialist
Position Type: Contract
Start Date: February 2015
Duration: 12 months
Location: China
Contact: Dalibor Slatki
Responsibilities:
- Responsible for CEO / CMO / CTIO / Customer Experience Executives engagement, explore leads and opportunities for CEM solution sales.
- Using customer experience consulting methodologies, e.g.: subjective survey, customer journey mapping, KBO-KBI-KPI metrics modeling, use case design.
- Review operator’s customer experience management maturity and analyze gaps.
- Prepare and update consulting delivery and design documentation.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs.
Qualifications/Skills Required:
- Thorough understanding of operator’s organization.
- Strong understanding of customer experience management.
- At least 8-10 years experience in operators’ environment or professional customer experience consulting firms.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
- Ability to conduct cost/benefit analysis, modeling techniques and methods.
- Education: 4 year university degree in Telecommunications or Computer Engineering or Systems Engineering or marketing.
Please submit your CV to:
Quoting reference: MGDS/CEC5406
Or call Dalibor on:
View our latest jobs: www.manningglobal.com
If you know of anyone within your network who may also be interested in this position, we highly appreciate you forwarding this email & position to them.
Please note:
1. That we do all we can to respond to your application but if we have not contacted you within 2 business days following your application, it is likely we are not able to consider your application for this position.
2. We cannot consider your application for this position if you are currently working for our client. Your application can only be considered if you have written confirmation you are leaving your current position.