Operations and Process Specialist

China  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

We are currently recruiting for our client, a prestigious telecommunication company, for a Operations and Process Specialist to join their project in China.

Position Title: Operations and Process Specialist
Position Type: Contract
Start Date: February 2015
Duration: 12 months
Location: China
Contact: Dalibor Slatki

Responsibilities:
- Responsible for development of NOC to SOC transformation plan, review of customer processes, incorporate and optimize designed processes to operationalize Service Operations Centre.
- Elicit requirements using interviews, document analysis, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests underlying true needs.
- Prepare and update design documentation.
- Drive resolution of service performance issues through effective process measurement designs.
- Provide training to service partners.

Qualifications/Skills Required:
- Thorough understanding of mobile service call flows, e.g. Voice call, SMS, prepaid and data services
- Strong understanding of network KPIs in mobile network domain
- Knowledge of subscriber complaints process in the network domain in operators’ environment
- At least 8-10 years experience in operators’ environment, preferably in network quality or mobile performance departments
- Education: 4 year university degree in Telecommunications or Computer Engineering or Systems Engineering
- Language Skills: English & Chinese

Please submit your CV to:
Quoting reference: MGDS/OPS5408
Or call Dalibor on:
View our latest jobs: www.manningglobal.com

If you know of anyone within your network who may also be interested in this position, we highly appreciate you forwarding this email & position to them.

Please note:
1. That we do all we can to respond to your application but if we have not contacted you within 2 business days following your application, it is likely we are not able to consider your application for this position.
2. We cannot consider your application for this position if you are currently working for our client. Your application can only be considered if you have written confirmation you are leaving your current position.
Start date
02.2015
Duration
12 months
From
Manning GmbH
Published at
21.01.2015
Contact person:
Charles Dupuy
Project ID:
838340
Contract type
Freelance
To apply to this project you must log in.
Register