Description
Compliance Monitoring Officer - Mortgages - Investment Banking
6 months - London
RESPONSIBILITIES
Principal role is to provide operational support to activities including assessment of cases referred by the third party vendor ensuring these are returned with SLA's. Support other activities within the business including audits, professional negligence claims ensuring the appropriate reporting, assessment and reporting of financial KPI's form third party vendor. Support the business on any financial related matter including rating agency enquiries and loan sales.
* Assess cases referred from third party vendor and take action as appropriate
* Review and recommend action on sensitive borrowers matters
* Support audits internal and external
* Monitor and report on third party vendors adherence to service spec through call listening and file audits.
* Support professional negligence claims
* Assist in the development of collection strategies to maximise returns
* Assess KPI information and assess actual results against expected
* Assess any proposed loan buy backs
* Ongoing performance reviews on key vendors to ensure they are operating to the optimal performance level.
* Retrieval of documents in storage for any purpose
* Monitor the key third party vendor compliance with Complaints procedures
* Ensure relevant vendors adopt updated policies through effective monitoring and reporting
* Ensure the vendor delivers on all key quality measures through an effective monitoring programme
* Apply TCF requirements to all areas and provide reporting to demonstrate ongoing compliance
SKILLS AND EXPERIENCE
* Ability to analyse high volume/complex data using appropriate reporting tools and quickly identify trends/gaps leading to improvement recommendations
* Strong problem solving and decision making skills
* Understands complexities/sensitivities of 3rd party/vendor management process and able to act decisively to resolve issues using correct tools and processes
* Can demonstrate ability to rationale decision on complex queries such as loan buy backs/sensitive cases/customer cases taking into account policy, corporate risk and impact assessment
* Commercial awareness(understanding what drives value) and financial management
* Excellent client relationship management
* Strategic planning experience
* Able to influence at senior level and be confident in decision making process, challenge status quo, tenacious, diplomatic
* Can manage time and self effectively to ensure multiple priorities and workloads are managed appropriately and meet deadlines
Hy-phen Limited is acting as an Employment Business in relation to this vacancy.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.