Description
Senior Process Analyst - Cash & Cards
Senior Process Analyst - Cash & Cards is urgently required for our market leading client.
Function Description:
A description of the AS IS end-to-end processes that were already identified as being promising for further improvements needs to be performed. Root cause analysis should be applied to whatever seems to cause inefficient performance of these processes. On the basis of this analysis, a recommendation should be made on how this process can be improved. Together with Back Office staff, possible improvement solutions need to be described, both process ideas as technical ideas. The impacts on different departments should be assessed and an action plan for the implementation provided and validated. Improvement ideas need to be implemented and their impact should be measured through well-defined KPIs.
Next to these process optimizations, we would like to review 2 specific activities related to the cards environment: card renewals and card activities within our front offices. Within this part of the mission, focus should be on the customer experience and sales strategy on one hand and work efficiency on the other hand. We expect a proposal for improvement that has been validated with Value Proposition and Sales, and where our Front Office staff and Back Office staff have been implied. Once accepted, the improvements should be tested at small scale and a recommendation for roll-in should be elaborated.
Required knowledge/Experience:
- 4-8 years of experience, minimum 3 years in banking, in a process environment
- Experience in MS Office (Word, Excel, Outlook, PowerPoint, Visio)
- Experience in ARIS Designer
- Proven track record of process improvements in a Back Office environment
- Process design and modelling
- Experience with change management
- Definition of KPIs non system based
- Identification of potential improvements areas
- Definition potential solutions (non-technical)
- Elaboration of process requirements
- Knowledge of Process management methodologies and applicable within banking environment.