RAN Support Enginer

Yorkshire  ‐ Onsite
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Keywords

Description

RAN Support Contractor.

Overview:

Reporting to the RAN Support Manager and responsible for providing leadership and technical support within the RAN support team.

The RAN Support Engineer will be responsible for end to end ownership of incident management into and out of the team and to provide a single point of contact into the Regional Team for all RAN related performance/customer issues.

The RAN Support Engineer will be responsible for the identification and management and resolution of RAN associated issues identified by the CCMT, SEMC and other customer facing areas of the business.

Core Responsibilities :

  • Reactively manage Network Performance via notifications.
  • Manage Customer issues to resolution using Amdocs.
  • Produce daily and or weekly reports when required to identify trends as well as possible network issues.
  • Provide support and fix of performance related issues affecting customers which may require additional support from third parties to progress to resolution.
  • Resolve Issues within the agreed SLA's.
  • To support the RAN Optimisation teams as required.
  • Act as a regional interface with the NMC.
  • Overview of Network ART KPI traffic & performance reporting.
  • Access to Product Line support, Operations support and Care support.
  • Share knowledge with the RAN team through answering ad hoc queries, supporting meetings, producing presentations and holding workshop/sharing sessions.
  • Being able to provide presentations to share knowledge to the RAN team.
  • Support business requests using O2 tools (IMS, MagPerformance, PrOptima etc), drive test tools (TEMS. Actix, Nemo), MapInfo, Microsoft Access and Excel VBA/SQL, etc.

Core Technical skills:

  • A sound and in depth proven level of technical understanding of GSM, GPRS, UMTS and LTE network architectures and operation.
  • Working knowledge of Fault Management systems and processes.
  • Working knowledge of Change Management processes.
  • Working knowledge of PrOptima, INet, NetAct, ROD, MapInfo, Magnet Suite, INMS Web, Netcool, Amdocs,
  • Excellent breadth and depth of understating of 2G/3G/HSPA/HSPA+/LTE technologies.
  • Good understanding of the 3G eco system (Network, Devices, user, service, application etc).
  • Good understanding of RF principals, design techniques and network architecture.
  • Good understanding of the fundamentals of capacity management process and key underpinning activities.

Key Non-technical and Personal skills:

  • Excellent communication skills is essential.
  • Passionate and self-motivated.
  • Able to think out-of-the box, and transform an abstract idea into a workable action plan.
  • Excellent presentational skills.
  • Very good technical writing skills.
  • Highly numerate, demonstrating an analytical approach to all tasks, able to extract meaningful and valid results from large quantities of data.
  • Must be confident working under own initiative, whilst being supportive to other members of the team and departments both internal and external.
  • Must have strong interpersonal skills and be able to influence, coach and advise on performance management issues across various levels of management, including ATS, incident management and Operational Delivery.
  • Uses initiative to review working practises to ensure continued evolution.
  • Works well under pressure and deliver in a timely manner.
  • Must work well on their own and within a team or extended team
  • Customer focussed ensuring all output is delivered according to customer needs.
  • The ability to adapt, escalate and resolve problems effectively and appropriately.
Start date
n.a
Duration
6 months
From
Randstad Sourceright
Published at
31.01.2015
Project ID:
843527
Contract type
Freelance
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