Description
Ref #:5524NC
Industry:
Pharmaceuticals
Location:
Basel und Region
Start:
ASAP
Duration:
Till
Workload:
100%
Introduction:
Since the foundation of ITech Consult AG in 1997, we have continually extended our network of freelance computer experts. Today, we can fall back on around 20,000 qualified IT specialists (developers, system experts, project managers, support technicians and more).
Job Description:
* Collect user requirements on reporting and advice on good practices.
* Capture risks and issues related to data sources and business rules as encountered during requirement collection and report specification.
* Consolidate reporting requirements to meaningful reports/dashboards.
* Create formal URS/FS documentation (report specification).
* Create test specification.
* Execute report UAT tests.
* Produce training material and user guides
Skills Required:
* Fluent in English and German - oral and written
* University Degree M.Sc. in Informatics, Electrical Engineering, Computing or similar area
* ITIL V3 Foundation certificate mandatory, ITIL V3 Expert desired
* At least 6+ years' experience in strategic implementation of ITIL Processes and Tools
* At least 6+ years' experience in strategic/operational IT Service Management disciplines
* Several years of major pharmaceutical corporation experience together with a good understanding of processes/methodologies/organization etc. desired.
* Profound experience in producing technical documentation.
* Profound experience with the BMC ITSM toolset.
* Profound experience with ITSM Reporting.
* Knowledge of MS SQL.
* Team player in a challenging corporate IT environment.
* Ability to work in an international as well as multicultural environment.
* Very good written and verbal communication skills.
* Flexibility and experience in prioritizing tasks.
* Ability to deal with variable workload.
* Demonstrable leadership skills within a global matrix organization.
* Strong outcome-driven mindset.
* Excellent communication and change management skills.
* Ability to engage with global, multicultural, multifunctional teams.