Description
Channel Manager - Digital Banking for Enterprises
Languages Requirement: Fluent in English, Dutch & French!
Contract: 12 Months
Rates: Excellent!
Location: Brussels
A Channel Manager - Digital Banking for Enterprises is urgently required for our market leading client. As a Channel Manager - Digital Banking for Enterprises will be responsible for the day-to-day exploitation and long-term evolution of banking E-business
platform for SME customers. He or she will report to the Head of Digital Banking for Enterprises team and work in close collaboration with all important platform stakeholders.
Technical Experience:
MS Office (PowerPoint, Excel, Word)
Candidate needs to be familiar with the major building blocks of a modern E-business environment and the role they play in creating good customer experience and reaching business objectives online
Business Experience:
- Minimum 3 years of relevant experience in a similar role or in a key function on a digital project
- Previous experience in a channel manager role will be considered a big plus
- Proven track record in the implementation and/or management of online services and digital channels for financial services
- Good knowledge of business banking or marketing experience in financial services for B2B segments will be considered a big plus
- Combines sharp business acumen for online channels with a good understanding of IT
- Can process all kinds of different information (incidents, customer feedback, benchmarking, operational KPI's, market evolutions, new trends, etc.) into a coherent roadmap and take concrete initiatives to make things happen
- Is a team player and a good listener and negotiator, who is perfectly at home in a cross-functional environment and copes well with periods of high stress
- Relevant experience in managing and/or delivering projects
- Good knowledge of (project) management methodologies and tools, familiar with business analysis methodologies
- Experience with conceptual modelling techniques, road map definition, customer sounding board sessions,
Full Job Description:
Together with the Service Manager and IT:
Guard smooth day-to-day operations of the platform
Monitor customer activity and complaints
Identify and proactively implement quick win optimizations
Define and follow-through deployment of longer term optimizations
Monitor and report customer activity and platform performance (operational dashboard)
Together with the Digital Strategy Manager, the Customer Experience Manager and Business:
Define a vision for the channel which is in line with the business strategy and the overall digital objectives and road map of the bank
Manage the platform specific road map and guard the business prioritization of future evolutions
Ensure alignment in between modules and with other digital channels to reduce cost and leverage on mutualisation opportunities
Ensure the channel's alignment with our target customer experience for B2B
Together with Demand Management and the Implementation Team:
Define and fine- tune the concepts for future evolutions in co-creation with subject matter experts, sales, support, clients,
Validate concepts, prototypes, mock-ups, beta versions with client sounding board and community of beta testers
Prepare high level specifications and ensure the role of senior user towards the implementation teams