Description
IT Help Desk - 6 Month Contract
Job Title: IT Help Desk
Company: Direct IT Recruiting Inc.
Location: Toronto, Ontario
Status: 6 Month Contract
Job Category: Infrastructure
Career Level: Intermediate
Work Experience:
2+ years L 2 help desk experience, MCSE, Exchange 2010, Cisco Routers Switches, Blackberry, SCCM, Active Directory, Windows 7
Industry: Financial
DESCRIPTION:
We are currently seeking an IT Level 2 Help Desk Infrastructure Analyst to provide technical support to all users in both remote and desk side scenarios. This position involves providing support for our IT Helpdesk desktops and applications via phone, email, deskside and remote.
REQUIREMENTS:
- 2+ years of experience as a level 2 infrastructure help desk analyst or deskside support
- Computer Science Degree, Engineering, Mathematics, IT College Diploma or equivalent
- Microsoft certifications such as MCITP, MCSE - an asset
- Knowledge of MS Exchange 2010
- Ability to implement and manage Active Directory environment and group policies
- Experience with SCCM packaging and image deployments
- Experience with MS Windows 7
- Experience troubleshooting and configuring Blackberry BB5 and Apple products
- Experience supporting Cisco Switches and Routers
- Ability to support Cisco Call Manager and Unity Connection Server, CUCM, VoIP - an asset
- Ability to work in a fast paced environment and work under pressure
- Positive attitude and ability to work as a team player
- Exceptional communication, problem solving, project execution and time management
- Admin and config network equipment
- Strong knowledge of desktops and MS Office
- After hours support is required