Description
SAP CRM Designer
Required skills:
Soft skills:
This resource needs to have the right coaching soft skills and attitude to be a shadow ie mentor to 2 internal designers
Strong in communication and teamwork
Willingness and ability to share competence
Hard skills:
Senior capability and knowledge how to set up a CRM system from A to Z
Main task is to close the competence gap for the designers so they will be able to set up CRM without support from shadow
Job description:
This request covers a PfPS within the CM area which is the first step in an introduction of SAP CRM platform for the CM Packaging business process.
The project will include set up and change of master data which may be located in other platform such as Customer Grouping in MDME
This phase aims to consolidate existing key figures into dashboards to be showed in a KAM view in CRM
- Packaging Material Deliveries
- Data on overdue payments
- Forecasts
- Installed Base
- Technical Service Performance
- Claims
- Issue Resolution Performance
- RCS
- Marketing Investments
- Opportunity Pipeline
- Account Plan
- Top Three Important Actions from RCS.
Description of the role
Close the competence gap and what is required to manage the task
Guide and proactively work to close competence gaps.