Description
IS Support Consultant - European Commission - Brussels
For one of our projects at the European Institutions in Brussels, we are urgently looking for an IS Support Consultant.
Main tasks:
- Help and coach all end users of the Research and Innovation Family concerning the use of the information systems for the management of the multiannual programmes for European Research
- Whenever required, assist the end users in the configuration of the information systems
- Assist with the implementation and continuous improvement of ITIL processes, namely incident, problem and change management
- Whenever required, assist in application and end user acceptance test activities
- Provide any kind of user information (wiki, FAQs) and related business documentation and reporting concerning the IT applications.
For this role you need to have experience in:
- In depth knowledge of information systems matters
- In depth knowledge in IS support and technical assistance matters
- Working experience of incident and problem management procedures (ITIL or equivalent)
- Strong capacity in preparing and writing user documentation and reports
- Ability to apply high quality standards
- Good knowledge of MS-OFFICE tools
Languages:
Fluent in English and French is an asset
Others:
Capability of integration in an international/multicultural team environment
If you are interested and available for this opportunity (as Freelance specialist or Employee) please respond as soon as possible.