Description
Duties/Responsibilities:- Resolving all grief issues.
- Determining necessary action needed to successfully correct the problem.
- Making numerous contacts by phone, fax or email, to all parties involved in order to enter shipments and final receipts.
- Following up on orders not received per customer's request, Communicating with customer regarding status of order.
- Performing order revisions as necessary, including price adjustments, changing/adding schedules, opening/closing purchase orders, etc.
- Analyzing and confirming the correctness of customer orders.
- Performing the setup of new supplier and customer information.
- Analyzing sources, verifying, and processing orders, and serving as a specialist within the group and providing interpretation and problem solving advice to others inside and outside of the department.
Skills/Knowledge:
- Knowledge of various purchasing and accounting systems, receiving report processing, and state and federal shipping regulations.
- Proficient in computer usage Word, Excel, PowerPoint skills required.
- Analytical and problem-solving skills will be an added advantage.
- Excellent interpersonal, teamwork, organization and communication skills.
- Two to four years of relevant, job related experience.
- High school diploma or equivalent, and Additional general business education after high school or equivalent on-the-job training preferred.