Description
Our client, an US software application company has a very nice office based in central London, was voted as one of the best companies to work for in 2013!
Now we are looking for Risk Management Analyst, 3 months contract followed with a potential permanent position!
Starting date:
Middle March, we will close this position in 48hours so please don't hesitate and contact us now!
Come join us and play a key role within the Payment and Commerce Solutions division as the Risk Analyst within the Payment Risk Operations Team.
Helping prevent fraud and minimize losses, while assisting small business owners run their business via desktop, on-line and mobile solutions that save them time.
We are looking for our customer ambassadors who can live and breathe our company values and are passionate about creating a uniquely positive customer experience and showing our customers that we Care about them.
If you have a commitment to excellence, a desire to delight customers and want to be a member of a spirited team, read on!
Primary responsibilities:
- Perform as a subject matter expert for Payments Risk Operations Team
- Analyse application and merchant transactional data to mitigate fraud and financial loss trends
- Act on charge backs and coordinate with merchants to defend disputes
- Create and implement mitigation plans for higher risk customers
- Applies detailed understanding of payments industry knowledge to developing new operating mechanisms
- Deliver service to our customers that shows we care about them
- Suggest recommendations for product improvements
- Perform root cause analysis of losses and turns data into actionable information for future reviews
- Understand how Risk plays a key role in the social and mobile payments world
- Manage inbound and outbound risk queries over the phone and emails