MS56975 - Technical Writer I

Georgia  ‐ Onsite
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Keywords

Description

Overview:

This position is responsible for delivering exceptional content for multiple ongoing projects within the Wireless Support Editorial team.

The writer/editor is responsible for online content development for Wireless Support across all platforms, desktop, mobile and tablet. This encompasses conversational, easily understood, accurate content providing actionable information for customers. Projects encompass the complete content development life cycle, from initial concepts, to writing, copy editing, SEO/SSO and final review before publishing.

Responsibilities:

Writing and Editing:
Create user friendly online support content, often originating from highly specific technical operations
Responsible for ongoing review and content maintenance on Wireless Support sites to identify areas of improvement and drive those to implementation through effective evaluation and communication of the opportunity
Project Manage the development and ownership of content from concept to implementation, turning requirements into customer focused support content
Contributes to innovative user interface design, graphics optimization, navigation, site layout and usability design
Capable of rapidly prototyping and demoing planned functionality to executive leadership and other key stakeholders
Monitor performance/health of applications via Web Reports and other performance tools to quickly identify trouble spots

Qualifications

Education:
Bachelor's Degree Required

Experience:
3-5 years of writing, copy editing and web publishing experience; E-commerce/Internet content development experience preferred
Must possess a thorough understanding of online publishing, requirements definition, deliverables, and its relationship to other phases of the content development life cycle
An understanding of the Wireless self serve portals, or product and services support systems are a plus
Must possess strong verbal communication skills and outstanding writing skills
Excellent organizational and time management skills, along with the ability to manage a diverse portfolio of content projects
Must be a highly disciplined, self-starter with the ability to execute on assignments independently, communicate effectively and exceed business owner expectations on all ongoing deliverables
Proven ability to manage deadlines and multiple/simultaneous, highly complex, cross-functional projects/initiatives
Highly responsive and proactive, supporting leaders and team
Proven ability to work and interact with multiple stakeholder groups and agencies/vendors
Strong capacity to execute in a dynamic environment where creative thinking is required
Strong Microsoft Office skills (Excel and PowerPoint high proficiency required)
Must be a detail oriented and quick study, passionate about mobile technology and the benefits it provides Verizon Wireless customers
Experience with Adobe CQ5 or similar web publishing systems preferred
HTML, Adobe SiteCatalyst, Wordpress, or similar blog platform skills a plus
Video production and B2B commerce experience a plus

Start date
ASAP
Duration
30 months
From
Peoplesourcer
Published at
26.02.2015
Project ID:
858600
Contract type
Freelance
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