Salesforce CRM Support

Leicestershire  ‐ Onsite
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Keywords

Description

This is a contract opportunity for someone with a strong background in database management.

The employer is in the process of implementing a cloud based Customer Relationship Management (CRM) system using the Salesforce platform.

Responsibilities

  • Ensure the data management systems supports the organisational objectives.
  • Responsible for the continued development of the CRM system to ensure efficient use of data
  • Quality and satisfaction checks will be carried out to ensure that the system meets the needs of users.
  • Lead the development of, and implement, effective, standardised systems, processes and procedures
  • Ensure the accuracy and currency of all key data
  • Provide full-lifecycle technical support for applications developed by the Association.
  • Successfully partner with internal customers at all levels, ranging from leadership to end-users, to identify and address areas of improvement, additional functionality, training and support
  • Determine, document and communicate user and system requirements, processes and standard procedures
  • Configure and deploy salesforce.com to internal customers as per business and system requirements.
  • Provide day-to-day end user support of the CRM application to all levels of the organisation
  • Provide training of users at all levels in environments ranging from 1-on-1 to medium sized (10 - 20) groups
  • Develop and maintain effective relationships with key external organisations
  • Understand the requirements of individual business departments in order to drive robust business management systems and processes

Experience

  • Salesforce Administering
  • Experience in querying and extracting data from databases using Raw SQL
  • Data management /de-duplication tools
Start date
ASAP
Duration
3-6 Months
From
TechnoRecruit
Published at
27.02.2015
Project ID:
859375
Contract type
Freelance
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