Description
GCS has a new requirement with our client based in Limerick for a skilled Senior Business Analyst to join on an initial 12 month daily rate contract.
Some of the responsibilities for this role include the support for service delivery processes as well as customer management, technical resolution management and tactical issue communications.
Key Responsibilities/Requirements:
- Provides support for the areas of tool administration, content updates, & messaging.
- Knowledge of database and troubleshooting skills to complete request tasks,
- Resolve tickets generated through automation and as assigned through the BOLT queue.
- Understand and manages problems utilizing defined problem and change management policies and procedures according to ITIL framework.
- Participates in the BRD discussions/reviews
- Reviews and implements UAT test plans
Qualifications
- 5+ years working in similar roles within an enterprise/corporate environment
- Manage relationships between business and IT
- Demonstrated ability to ramp on new tools quickly
All Applicants must hold a valid Stamp 4 Visa.