Monitoring 2nd/3rd Level Support Technician w/ BMC/Patrol (2700)

Description

For a project at our banking client site in Zurich, we are looking for an experienced
Monitoring 2nd/3rd Level Support Technician w/ BMC/Patrol (2700)

The role will be responsible for supporting the Swiss infrastructure and application monitoring tools while collaborating with various engineering, deployment and support teams to ensure the best quality monitoring.

Your tasks:
The primary areas of responsibility are as follows:
• Be a lead point of contact for Swiss related Monitoring Issues (with a heavy focus on BMC products in particular Patrol)
• Support the stability of global monitoring infrastructure located in CH
• Maintain CH event/alert quality at GPC Event management consoles and ensure minimum noise is generated
• Analysing new monitoring requests and implement them with the assistance of the monitoring baseline governance board or application owners
• Coordinate with the extended team members on changes
• Ensure that Event management team handling CH alerts can abide by the OLA for each alert
• Ensure Event Management team can eliminate noise, co-relate events without escalation and without risk to production
• Check the event management consoles regularly to spot any anomaly and report
• Troubleshoot monitoring problems
• Track Monitoring issues & work with extended teams to implement fixes
• Troubleshoot logfile management problems

Your qualifications:
• Experience in BMC Performance Manager/particularly Patrol
• Experience in trouble shooting
• Advantage to be given to people with skills in BMC Event Management, Symantec Insight Inquire, I3 tools
• Installation and support knowledge in Monitoring products
• Unix/Linux, SQL & XML knowledge
• Nimsoft knowledge would be a plus
• Experience in Unix shell scripting, Regular expression is a plus
• Experience in Splunk (Logfile Management tool) would be an advantage
• Able to work across cultural boundary
• Fluent in English, German would be an asset

Are you ready for a new challenge? Do you hold a Swiss or EU passport? We look forward to receiving your application in MS-Word on