Description
SERVICE MANAGEMENT ASSISTANT, CRM, ITALY, 6 MONTH CONTRACT
One of our prestigious clients is currently looking to add a Service Management Assistant to one of their office's based in Brindisi, Italy.
The role:
- Assisting in updating the technical information database, the Configuration Management Database, Change Management workflow, CRM system, other Service Management related systems, procedures and operating level agreements;
- Assisting in drafting, developing or improving service policies, service reports or technical documentation;
- Following up customer complaints and incidents when necessary to ensure timely resolution, identifying and employing measures to prevent recurrence of incidents;
- Assisting in providing training for my client's partner supported systems or processes;
- Logging service calls and emails in the customer CRM system;
- Analyse and resolve incidents on my clients supported services according to established operational procedures;
- In case of emergencies, provide support (either on-site or remotely using VPN connectivity) outside normal working hours.
- Provide standby and on-call support, if and when required.
- Work in shifts as part of my clients extended service coverage scheme, if and when required.
- Perform other duties as required.