Description
The Unix/Linux Server/Operating System Technical Support Manager provides an elevated level of technical support on Server hardware and Operating Systems.- This position will be responsible for performing remote Operational Readiness Testing (ORT) on Servers and their operating systems, storage arrays, as well as data backup and recovery solutions within the VOIP platforms. Performing the ORT requires this position to ensure that all supported elements have the proper network connectivity, are configured properly, are functioning properly, proper alarming is occurring, and all Operational requirements are met.
- This position will be responsible for troubleshooting and resolving the problems that cause testing to fail. In those cases in which technical assistance is required this position will troubleshoot and resolve the problems. In situations where the testing procedures require updating, this position will be responsible for updating the documented procedures and will be responsible for sharing the updated documents with others within the team.
- The position will oversee and/or manage multiple deployments in parallel and each deployment will have a specific project schedule that must be met.
- This position will be responsible for ensuring the elements they are responsible for testing meet the testing completion schedule and that status reports are provided to others within the team.
- This position supports multiple vendors' Servers.
Advanced level knowledge of Unix and Linux is required. A MINIMUM OF 3 YEARS EXPERIENCE PROVIDING ADVANCED TECHNICAL SUPPORT FOR UNIX/Linux OPERATING SYSTEMS IS REQUIRED FOR THIS POSITION. Hardware configuration, Intel based rack Servers, Linux Operating System, SAN Operating System, Solaris 9 or higher Operating System, TCP - IP Networking fundamentals, Unix support, Apache, Bachelor Degree, MS Windows 200x Server Support, Shell programming