Description
Functional Designer CRM
- In the context of a project to develop/extend a CRM tool and a case management tool for our internal client we are looking for an experienced functional designer with good knowledge of CRM functionalities.
Languages:
- One of (Dutch or French) Fluent and mandatory, the other Basic; English: Good (Preferable)
Level of education required
- Master or equivalent through professional experience.
Required Knowledge and Experience Personal Skills Mandatory
- Very good analytical skills
- Good communication coordination skills
- Client oriented/Structured/Autonomous
- Positive constructive attitude
. Objective of the job
- As functional designer you will collaborate closely with the business, peers the architects to elaborate the functional description of IT solutions taking into account short term projects objectives a long term vision of the application landscape. You will be responsible for the correct implementation testing of the solution within the planning, budget and quality constraints.
- Design functional solutions based on the business requirements and architecture outputs.
- Collaborate with technical designers to translate the functional design into well-tailored technical design.
- Coordinate solution developments.
- Prepare Execute the necessary test cases based on the requirements to meet the expected quality.
- Support the business and the IT Team during user acceptance testing.
- Organise go live of the application.
Guarantee the long term overall quality of the application domain by systematically taking into account: stability, scalability, traceability, flexibility, maintainability, performance, .
Skills - must haves
- Proven background in Insurance business or equivalent (Financial/Banking/...)
- experience in CRM Application Development
- Strong functional analyst experience in the CRM domain
Skills - nice to haves
- Knowledge of Employee Benefits business
- Knowledge of Microsoft CRM Dynamics
- Knowledge of Wintel environments
- Knowledge of PRINCE 2 methodology
Required languages for this role
- Dutch or French ( one of these Fluent)
English (preferable)