Description
Job Description:
Skills and Expertise:
- Experience in business development, partner engagement, project management, finance, negotiation and risk assessment.
- Is able to position the value of services to the customer in solving their business problem.
- Able to identify and analyze project, system or operational requirements, in order to effectively qualify the opportunities, and in turn scope the requirements.
- Is capable of creating compelling service proposals that address the customer's project needs.
- Demonstrates strong negotiation skills.
- Familiar with partner and/or subcontractor services delivery model. Furthermore, understands the impact of margins on the business.
- Is well-organized, with the ability to manage multiple internal stakeholders to ensure customer proposal is created in alignment with their expectations.
- Is a capable communicator (both written and verbal) and presenter in order to convey Cisco's Services business messaging to customers.
- Demonstrated success in a customer-facing role
Desirable Skills:
- Customer Satisfaction levels are maintained through effective scoping and presentation of project deliverables
- Align services with customer needs
- Satisfaction of sales counterparts including timely response to business opportunities
- Contribute to bookings growth and helps optimize margin achievement
- Takes initiative and demonstrates creative and innovative thinking to solve complex problems and meet customer needs
- Strong teamwork skills
- Effective communication of the Services portfolio
- Effective use of Commercial/Contract/legal frameworks
- Effective management of the business pipeline and reporting the forecast to Cisco AS Delivery Management.
- Understanding customer concerns and delivering an appropriate response.
- Effective problem resolution with the minimum of disruption to both the customer and the business
- Able to successfully execute with limited supervision and guidance from manager