Engagement Manager (English, + one European language)

Job type:
6 months Rolling
flag_no Poland
project ID:

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Job Description:

Skills and Expertise:

  • Experience in business development, partner engagement, project management, finance, negotiation and risk assessment.
  • Is able to position the value of services to the customer in solving their business problem.
  • Able to identify and analyze project, system or operational requirements, in order to effectively qualify the opportunities, and in turn scope the requirements.
  • Is capable of creating compelling service proposals that address the customer's project needs.
  • Demonstrates strong negotiation skills.
  • Familiar with partner and/or subcontractor services delivery model. Furthermore, understands the impact of margins on the business.
  • Is well-organized, with the ability to manage multiple internal stakeholders to ensure customer proposal is created in alignment with their expectations.
  • Is a capable communicator (both written and verbal) and presenter in order to convey Cisco's Services business messaging to customers.
  • Demonstrated success in a customer-facing role

Desirable Skills:

  • Customer Satisfaction levels are maintained through effective scoping and presentation of project deliverables
  • Align services with customer needs
  • Satisfaction of sales counterparts including timely response to business opportunities
  • Contribute to bookings growth and helps optimize margin achievement
  • Takes initiative and demonstrates creative and innovative thinking to solve complex problems and meet customer needs
  • Strong teamwork skills
  • Effective communication of the Services portfolio
  • Effective use of Commercial/Contract/legal frameworks
  • Effective management of the business pipeline and reporting the forecast to Cisco AS Delivery Management.
  • Understanding customer concerns and delivering an appropriate response.
  • Effective problem resolution with the minimum of disruption to both the customer and the business
  • Able to successfully execute with limited supervision and guidance from manager