IT Support Agent - European Commission - Brussels

Brussel  ‐ Onsite
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Keywords

Description

For the European Commission, Everis is urgently looking for an IT Support Agent. This person will work on site at the European Commission in Brussels.

Tasks

The person in charge of this mission may be requested to perform the following tasks:
- User guidance and support regarding the use of information systems
- Follow up issues coming in by phone or e-mail in multiple functional mailboxes; provide information to end users regarding the creation, the update, the status, and the resolution of issues,
- Encode, follow up, update and resolve issues in SMT,
- Analyse issues, provide a solution or dispatch them to the appropriate team when needed,
- Progressively build a knowledge base on frequently encountered issues, - Follow-up of incidents related to information systems and organization of the reporting

Knowledge and Skills

- Proven knowledge in end user assistance and support of information systems
- Good IT skills
- Knowledge of wiki, collaborative sites and social networks
- Excellent communication / writing skills.
- Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team.
- Ability to participate in multi-lingual meetings
- Able to use the office automation tools used in the Commission (MS-Office).
- Willingness to learn new systems and businesses.

Specific Expertise

- Information systems support,
- HP Service Manager Client (SMT), JIRA, ITIL
- Windows Operating System (all versions),

If you are interested or would like more information, please apply as soon as possible. There is a short deadline at the European Commission. We are open to work with freelance consultants or employees on our payroll. The work will be on-site at the European Commission in Brussels.

Start date
n.a
From
Everis
Published at
18.03.2015
Project ID:
869903
Contract type
Freelance
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