Description
Complaints Officer - 3 Months, YorkshireI am currently looking for a Complaints Officer to work within a Trust in the Yorkshire area of England.
This will be an initial 3 month contract with a view to extend.
Rate- £180 - £200 (DOE)
Contract Length - 3 months initially
Location - Yorkshire
Start Date - Immediately
Skills
- Complaint Management
- PALS
- Complaint logging
- PC / Keyboard Skills
- Efficient
Role
- You will be responsible in handling all day to day complaints making sure that they are kept in line with the Trust's Governance and Policies. .
- Liaise with colleagues to make sure that initial investigations are made into the complaint. This includes liaising with both Medical and Non Medical staff to assure that complaints are investigated thoroughly and effectively.
- Ensure that all complaints and records are kept within time constraints so they do not breach.
- Act as the point of contact for all matters relating to complaints and other services associated with a complaint.
Does this role sound suitable for you?
If so please send me an up to date CV and I will call you to discuss your experience. Alternatively if anybody you know would be interest don't hesitate in contacting them.
I look forward to hearing from you.