Systems Administrator ll

Illinois  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Keywords

Description

The System Administrator is an experienced contact center telephony expert. This individual is team oriented and a strong communicator. They work closely with clients and other technology groups on a daily basis. The individual implements technology solutions related to Telephony, Genesys Call Routing, Call Detail Reporting and associated contact center technologies.
Key Responsibility Areas:
Responsible for the support and maintenance of the Siemens environment. Must respond to the needs of colleagues and business groups, as it relates to voice communication activities. Maintain necessary telephony documentation. Aids in the support of dependent technologies.
Telephony Support:
Telephone jumper cabling and cross connects in support of changes
Maintenance of telephone and peripherals inventory
Ensure all service requests are answered in a timely manner
Maintain telephony documentation
Act as a point of escalation to both onsite and offshore team appropriately
Run reports
Development & Support:
Participate in the problem-solving process, and identify the impact of other groups' activities on systems/technology.
Respond to and resolve escalated issues.
Act as a subject matter expert for the service and provide guidance to resolve detailed system related issues.
Coaching:
Act as a technical subject matter expert for the internal team
Coach team members technically about the system and existing workflow and processes to quickly bring them up to speed.
Build team skills using formal and/or informal training sessions.
Process Management:
Participate in root cause analysis.
Take a strong lead in working with internal customers to understand areas of process improvement and develop solutions.

SKILLS:

Skills/Qualifications:
Minimum 4+ years experience in a voice communications position supporting Siemens PBX and voicemail systems.
Siemens PBX systems Mod 30 and HiPath 4000
Siemens Phonemail and Xpressions
Working knowledge of cabling systems
Strong analytical and problem solving skills
Strong interpersonal skills
Flexibility in managing and prioritizing work assignments
Effective verbal and written skills
Team oriented
Ability to effectively manage conflicts
Avaya Aura Contact Center desired
Cisco VoIP Platform desired
Siemens PBX and Voicemail certification desired.
Start date
n.a
From
Synectics
Published at
24.03.2015
Project ID:
873183
Contract type
Freelance
To apply to this project you must log in.
Register