Description
I am currently recruiting for a Campaign Delivery Manager for a leading Retail Bank. I have outlined the role details below.
Role: Campaign Delivery Manager
Rate: Up to £350p/d
Contract Length: Until 18/12/15 initially
Location: Northampton
Key Accountabilities & approximate time split
Campaign Execution
*Work closely with Business Owner to ensure requirements are understood, base-lined and can be delivered across channels, operations and IT.
*Engage Marketing Communications to ensure marketing materials are briefed and signed off and List Management for customer data to required timelines and meet Business Owner requirements.
*Work with Change & Technology to secure technical readiness ie our systems are setup to fulfil our customer offerings.
*Work with channel teams to ensure campaigns can be delivered through the required channels.
*Ensure projects comply with relevant governance frameworks eg NPA, IPM, RAID logs, plans, progress reporting, active risk & issue management.
Relationship Management
*Work with business stakeholders to define requirements to meet their strategic objectives.
*Development of close working relationships with the key players across BCE UK, COO & CRO.
*Be prepared to challenge assumptions.
Strategy & Business Planning
*Support UKC on how future UKC activities are shaped, planned and optimised.
*Champion, track and deliver continuous improvements across BCE UK (specifically campaign lead times/data quality and the customer contact strategy).
*Provide a consultancy service to support future customer plan and campaign activity
Team Management
* Whilst the jobholder may not have any direct resources to manage, the department does have a very strong team ethos and they will be expected to build good working relationships with their colleagues and to provide support to them.
Control (including Governance & Risk)
Adhere to Policies & Standards appropriate to the role - outlined in the Code of Conduct and mandatory training. Will also be required to ensure that all risks identified are managed as per Risk Framework procedures, ensure risk events (incidents) and control failures are investigated, reported, fixed and/or escalated to prevent reoccurrence. In instances where role holder is an owner of a key control, they will be required to provide supporting records to demonstrate regular review and maintenance.
In addition, will be responsible to ensure all personal mandatory training is completed within timelines and any key controls
Person Specification
*(Personal attributes essential to performing role: eg skills, competencies, expertise, knowledge, experience. Note: experience not to be time-bound)Technical Skills/Competencies
*Planning and analysis skills - strong analytical and problem solving capabilities
*Delivering results - strong results orientation. Ability to achieve results at speed by working with and through others
*Decision-making - ability to prioritise according to potential value and use high levels of judgment to make decisions quickly and clearly.
*Handling pressure - demonstrates flexibility and the ability to tolerate ambiguity. Ability to structure problems and to prioritise for value and for the customer
*Personal drive - values self-development and achievement. High levels of energy to achieve results for the business, self and team
*Competitive positioning -competitive awareness and understanding of what differentiates in this market.
*Customer orientation -understanding of existing and potential customers, buying behavior and channel choices, and a strong, natural customer empathy that enables the individual to see things from a customer perspective
*External business awareness - breadth of knowledge and interest in a range of industries. Ability to think laterally and apply diverse solutions from other sectors
*Excellent relationship skills - ability naturally to build strong internal and external relationships. Values the contribution of others and able to negotiate and influence at all levels
*Communications - excellent written and oral communications, including the creation of decks for executive reading and individual platform presentations
*Challenging - ability to challenge where appropriate in a professional manner
Knowledge and Expertise
Essential
*Problem solving, analytical skills and financial/business modelling capability
*Programme management experience
*Relationship management capability
*Well organized and ability to manage multiple projects at once
*Ability to work under pressure
Preferred
*Experience in planning and resource management
*Business process definition experience
Experience, qualifications and other requirements specific to the role
Preferred
*UK Credit Card and other consumer lending
*Financial services marketing experience
Additional details of exceptional aspects of the demands of the role
Given the variety of stakeholders and potentially conflicting objectives, being able to identify and respond to challenges from different dimensions is key.
If you would like to apply for the Campaign Delivery Manager role, you can either apply via the "apply" tab OR send a copy of your CV to (see below)
Rullion IT Plus Ltd is acting as an Employment Business in relation to this vacancy.