Description
Position: Mainframe Administrator - Production Support
Duration:3-6 months
Location: Dublin Ireland
Job Description
- Production Support(Mandatory)
- CA7 - Mainframe Production Control Scheduling Program
- Mainframe Admin
- As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.
- Provide technical subject matter expertise wherever required.
- Ensure proper communication and quick resolution as a crisis manager.
- Plan and schedule Changes, Coordinating with different stakeholders.
- Perform RCA for Major Incidents related to his/her tower Follow quality/security process defined for the engagement.
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
- Participate in business meetings with various stake holders on a need basis.
- Take corrective actions based on the customer satisfaction surveys.
- Work on the service improvement programs.
- Effort estimation/reviews on need basis for new projects.
- Training of new team members.
- Able to work on Knowledge acquisition and updates to related documents
- Minimum work experience:3 - 5 Years