Description
Our client, a global leading telecommunication company are recruiting a Service Desk Analyst to join their business in the Netherlands.
Position Title: Service Desk Analyst
Position Type: Contract
Start Date: April 2015
Duration: 6 months
Location: Netherlands
Contact: Nikolina Dobranic
Responsibilities:
Field experience preferably in installation and acceptance of radio sites in order to analyze information and pictures which are attached to the Non-Telco Tickets.
Understanding of Non-Telco issues like Health & Safety, power solutions and general installation guidelines.
Experience with process development and process improvement
Develop process for managing non-telco tickets.
Prevent unnecessary Non-Telco tickets to end up with 2nd Line teams
Improve the quality of the Non-Telco requests.
Develop criteria for assigning tickets to which resolution party.
Improve the processing time of Non-Telco Tickets.
Qualification :
3+ years of similar working experience.
Field experience preferably in installation and acceptance of radio sites in order to analyze information and pictures which are attached to the Non-Telco Tickets.
Understanding of Non-Telco issues like Health & Safety, power solutions and general installation guidelines.
Experience with process development and process improvement.
Quoting reference: MGND/SDA-5682