Call Center Analyst - 6 month Contract

Illinois  ‐ Onsite
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Keywords

Description

6+ month contract. Looking for a sharp, well organized call center technician with good documentation skills, good customer skills. Two years minimum Level 1 Desktop, laptop, XP, Windows 7, some sort of ticketing system, Remedy, CA Service desk, service manager. Knowledge of networking, Windows Suite, AD, and who has exposure to monitoring tools such as: Solar Winds, SCCM, SCOM, HP Open view, etc. as well as some exposure to server support..*

QUALIFICATIONS:

  • 1+ years' working experience with an enterprise class call center ticketing system (Remedy, CA-Service Desk, Service Manager, etc.)
  • 2+ years' experience in a Call Center position.
  • 2+ years' of experience with Active Directory
  • 2+ years' experience in a technology position with a broad knowledge of end user support of desktop, laptop and distributed systems.
  • 2+ years' experience in Microsoft Desktop Operating Systems including Windows XP and Windows 7

KNOWLEDGE, ABILITIES & SKILLS:

  • Thorough understanding of Windows based PC hardware, peripherals and networking.
  • Excellent understanding of Call Center operations
  • Excellent verbal and written communications skills with technical and non-technical staff and end-users.
  • Excellent customer service skills, including empathic listening skills
  • Excellent follow up skills to see task through to resolution and communicate problem status to end users and management such as notification of completion, notification of delay and explaining rationale.
  • Knowledge in the following technologies: Microsoft Windows XP/7, Office Professional (Outlook, Word, Excel, Access, PowerPoint), VPN and remote access clients, mobile devices, Microsoft Internet Explorer, Adobe Acrobat, Antivirus client software, imaging tools (Ghost, etc.), software distribution tools (System Center Configuration Manager, etc.)
Start date
n.a
From
Request Technology-Robyn Honquest
Published at
10.04.2015
Project ID:
882640
Contract type
Freelance
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