Description
Description:- The CSS Processor is responsible for performing both the core and advanced function of one or more service areas within Client Support Services (CSS).
- Responsibilities also include ongoing problem solving, trouble-shooting equipment and/or processes, acting as a resource to team members, and maintaining quality standards as defined for each function.
- Demonstrate the ability to uphold quality standards in work with no supervision.
- Flexible and proficient in all functions of the service area(s) and demonstrate the ability to recognize when to shift work efforts to improve the deliverables of the service area(s).
- Anticipate challenges, prioritizes, and adjusts to ensure multiple complex deliverables are completed according to internal and external service measures.
- Achieving quality results by applying best practices, adhering to quality standards, understanding customer impact, etc.
- When problems arise, communicate effectively with team members to resolve issues and perform appropriate follow-up to prevent issues in the future.
- Excel at utilizing equipment capabilities and provide trouble-shooting for minor equipment issues within service area(s).
FUNCTIONAL SKILLS:
- Operations or production background
- Organizational skills
- Strong quality focus
- Good customer service skill set
- Demonstrated multi-tasking skills
- Strong technical aptitude (computers and/or equipment)
- Prepping, scanning and QA of incoming documents for a high volume Imaging operation.
- Light materials handling--15-50 lbs (full mail trays/tubs and full record boxes)
- Experience taking in client paperwork and prepping it for next steps would be a plus