Description
• Resolving tickets in the given time periods, Basing on the severity of the issues.• Monitor and review progress of support issues and development.
• Analyzing AS IS and prepared TO BE document.
• Comparison-Reconciliation of transaction data, CIF Post processing, SMQ1 SMQ2, CQ.
• Conduct problem analysis and communication the solution to the client.
• Monitor the ticket service center and respond to the tickets and update their status accordingly.
• Configure directly and lead configuration efforts of SNP.
• Prepared KDS
• Monitoring Planning jobs and Process chains.
• Experience with CIF related Issues in order to transform the data suitable for SNP
• Responsible for activated Integration Models for master and transaction data for SNP
Configured SNP planning methods.
• Master Data collection & validation and Created and Maintained Integration models to transfer Data between ECC and APO.