09/06/2022 updated
100 % available
Technical Support Agent, Customer Service Representative
Lodz, Poland
Poland
Bachelors in Computer Science - University of LodzJava (Programming Language)Microsoft ExcelMicrosoft WindowsActive DirectoryAmazon Web ServicesApple IOSTechnical SupportMicrosoft AzureCustomer Relationship ManagementC++ (Programming Language)Servicio al ClienteDebuggingLinuxMobile Device ManagementInternet Protocol Security (IP SEC)
Microsoft Excel, Microsoft Office, ServiceNow, Amazon Web Services, Microsoft Azure, MySQL, PostgreSQL, Windows, Linux, Mac OS, C++, JAVA, SAP, CRM, social media platforms, mobile devices, Cisco IPSec VPN, Juniper, SSL VPN, RSA SecurID, Active Directory, PeopleSoft, bugs, SQL, Virtualization, System Administration, IT Hardware Support
Languages
EnglishFluent
Project history
• Act as Subject Matter Expert in RAN & Core Network technologies, product/service or solutions delivery • End-to-end Solution responsible for RAN & CORE as part of the Technical Solutions team. • In preparing a proposal (or contract), the following are the deliverable • Prepare responses to RFI/RFPs and delivery technical and sales-oriented presentations • Attend regular Review Meetings with Planning and Operations team to identify critical requirements and issues in the network • Assist the Customer Support and Operations team in troubleshooting issues and escalations of issues to Product Management teams for resolution • Advice in preparation for solution life cycle management • Web Development using HTML, CSS, JavaScript & Angular
* Resolved issues by researching documentation; troubleshooting hardware,
software, guiding client through corrective steps; escalating problems to
second level; tracked status of problems and solutions.
* Provided excellent customer service and achieved a high rate of client
satisfaction and retention.
* Identified priority calls and highlighted potential problems, ensuring that
targets are met in line with tight key performance indicators.
* Troubleshot performance issues on mobile devices regarding the installation
and utilization of company specific applications and other web portal related
issues for Participants and client managers.
* Administered and supported remote access (Cisco IPSec VPN & Juniper SSL
VPN), as well as administered and supported RSA SecurID access issues.
* Performed password administration and access support for Active Directory,
PeopleSoft and a number of internal/proprietary systems and applications.
software, guiding client through corrective steps; escalating problems to
second level; tracked status of problems and solutions.
* Provided excellent customer service and achieved a high rate of client
satisfaction and retention.
* Identified priority calls and highlighted potential problems, ensuring that
targets are met in line with tight key performance indicators.
* Troubleshot performance issues on mobile devices regarding the installation
and utilization of company specific applications and other web portal related
issues for Participants and client managers.
* Administered and supported remote access (Cisco IPSec VPN & Juniper SSL
VPN), as well as administered and supported RSA SecurID access issues.
* Performed password administration and access support for Active Directory,
PeopleSoft and a number of internal/proprietary systems and applications.
* Identifying website and application solutions.
* Troubleshooting technical website issues.
* Diagnosing and repairing bugs.
* Resolving ordering issues.
* Installing and configuring add-ins and contents.
* Speaking to customers to quickly get to the root of their problem.
* Providing timely and accurate customer feedback.
* Talking customers through a series of actions to resolve a problem.
* Following up with clients to ensure the problem is resolved.
* Troubleshooting technical website issues.
* Diagnosing and repairing bugs.
* Resolving ordering issues.
* Installing and configuring add-ins and contents.
* Speaking to customers to quickly get to the root of their problem.
* Providing timely and accurate customer feedback.
* Talking customers through a series of actions to resolve a problem.
* Following up with clients to ensure the problem is resolved.