EMEA Senior Training Supervisor
Concentrix
Keywords
Training Activities
Data Analysis
Business Intelligence
Cascading Style Sheets (CSS)
Project Management
Quality Management
AngularJS
HTML
JavaScript (Programming Language)
Technical Support
Skills
Web Development
Expertise in HTML, CSS, SCSS, Tailwind CSS, Bootstrap, JavaScript, TypeScript, Angular, RxJS, and NgRX for creating responsive and dynamic web applications.
Training and Development
Proficiency in training needs analysis, curriculum development, training delivery, and performance management with over 7 years of experience.
Project Management
Skills in leading high-performance teams, implementing data-driven training plans, and managing complex projects across EMEA region.
Data Analysis and Business Intelligence
Capability to analyze data, generate insights, and utilize business intelligence tools to optimize learning outcomes and drive process improvements.
Quality Assurance
Experience in ensuring alignment between Quality Assurance and Training departments, conducting audits, and implementing performance indicators (KPIs) for training effectiveness.
Customer Relations Management
Proficiency in managing customer complaints, implementing solutions to improve customer satisfaction, and developing service standards and procedures.
Technical Support
Ability to troubleshoot and resolve technical issues for various devices, provide clear solutions to customers, and maintain accurate records of customer interactions.
Expertise in HTML, CSS, SCSS, Tailwind CSS, Bootstrap, JavaScript, TypeScript, Angular, RxJS, and NgRX for creating responsive and dynamic web applications.
Training and Development
Proficiency in training needs analysis, curriculum development, training delivery, and performance management with over 7 years of experience.
Project Management
Skills in leading high-performance teams, implementing data-driven training plans, and managing complex projects across EMEA region.
Data Analysis and Business Intelligence
Capability to analyze data, generate insights, and utilize business intelligence tools to optimize learning outcomes and drive process improvements.
Quality Assurance
Experience in ensuring alignment between Quality Assurance and Training departments, conducting audits, and implementing performance indicators (KPIs) for training effectiveness.
Customer Relations Management
Proficiency in managing customer complaints, implementing solutions to improve customer satisfaction, and developing service standards and procedures.
Technical Support
Ability to troubleshoot and resolve technical issues for various devices, provide clear solutions to customers, and maintain accurate records of customer interactions.
Project history
04/2022
-
Present
Led high-performance training team across EMEA, implemented data-driven training plans, and streamlined processes resulting in significant improvements in employee competency and training delivery time.
01/2022
-
Present
Frontend Web Developer
Freelance
Developed responsive web applications using Angular and JavaScript/TypeScript, created user-friendly interfaces, and implemented SEO best practices for improved website visibility.
04/2021
-
04/2022
Training Assistant Manager
Teleperformance
Led and mentored Training Leads and Trainers, collaborated with various departments to identify training needs, and managed high-level client communication and project management.
07/2020
-
04/2021
Training Team Lead
Teleperformance
Conducted Train-the-Trainer sessions, supported quality initiatives, and developed training content to meet business requirements.
10/2018
-
07/2020
Corporate Trainer
Teleperformance
Delivered engaging training sessions, conducted needs analysis, and developed customized training programs to meet specific business needs.
06/2017
-
09/2018
Customer Relations Manager
Teleperformance
Managed customer complaints, implemented solutions to improve customer satisfaction, and developed customer service standards and procedures.
07/2014
-
06/2015
Special Matter Expert
Vodafone
Managed major system changes, resolved system defects, and collaborated with teams to implement policy changes.
10/2013
-
06/2014
Technical Support Specialist
Vodafone
Provided technical support to UK customers, troubleshot issues with mobile phones and tablets, and escalated complex issues to higher-level support teams.
06/2013
-
09/2013
Sales Representative
Teleperformance Egypt
Sold travel products, provided customer service, and achieved sales targets while adhering to strict data security guidelines.
10/2012
-
05/2013
Marketing Representative
Centro Global Solutions
Marketed products to US seniors, ensured compliance with government regulations, and built rapport with customers to establish trust and credibility.
Local Availability
Only available for remote work
