Business & Technical Head
AzlansWeb and Software Solutions
Keywords
Data Analysis
Servicio al Cliente
JavaScript (Programming Language)
PHP (Programming Language)
Computer-Aided Design
Technical Support
HTML5
Cascading Style Sheets (CSS)
Web Development
Drupal
Skills
Marketing Automation, CSS3, CAD, Data Analytics, Analytics, Drupal, Google Analytics, Google Tag Manager, HTML5, HubSpot, user interface, jQuery, JavaScript, Joomla, live chat, Magento, MailChimp, Marketo, Mobile App, PHP, performance optimization, Shopify, Software Solutions, web development, website traffic, WooCommerce, WordPress
Project history
01/2016
-
12/2022
* Led end-to-end web development projects, integrating innovative technologies to build
responsive, high-converting e-commerce platforms for leading retailers.
* Aligned technical roadmaps with business goals, expanding client base by 30% and boosting
revenues by 40% in 6 years.
* Provided extensive post-launch support, ensuring 99% uptime and swift resolution of
technical issues.
* Implemented SEO best practices including keyword research, metadata optimization, and
link-building to improve keyword rankings.
* Led website redesigns incorporating user data and analytics to enhance navigation and
boost conversion rates by 25%.
* Managed a team of 10-15 developers and designers, promoting collaboration and
accountability.
Key Achievements:
* Built award-winning e-commerce platforms for major retailers.
* Reduced page loading times from 8 sec to 1.5 sec through performance optimization
initiatives.
* Grew organic site traffic by 50% within 1 year through SEO efforts.
* Increased sales conversion rates by 35% post-redesign and personalization.
responsive, high-converting e-commerce platforms for leading retailers.
* Aligned technical roadmaps with business goals, expanding client base by 30% and boosting
revenues by 40% in 6 years.
* Provided extensive post-launch support, ensuring 99% uptime and swift resolution of
technical issues.
* Implemented SEO best practices including keyword research, metadata optimization, and
link-building to improve keyword rankings.
* Led website redesigns incorporating user data and analytics to enhance navigation and
boost conversion rates by 25%.
* Managed a team of 10-15 developers and designers, promoting collaboration and
accountability.
Key Achievements:
* Built award-winning e-commerce platforms for major retailers.
* Reduced page loading times from 8 sec to 1.5 sec through performance optimization
initiatives.
* Grew organic site traffic by 50% within 1 year through SEO efforts.
* Increased sales conversion rates by 35% post-redesign and personalization.
01/2015
-
01/2016
Technical Support Executive
Vantage BPO Services
* Handled 100+ daily customer inquiries regarding Forex trading platforms and transactions.
* Onboarded new traders seamlessly through robust account setup processes.
* Educated clients on trading concepts, empowering them to make informed decisions.
* Maintained 95% customer satisfaction score via prompt issue resolution.
* Onboarded new traders seamlessly through robust account setup processes.
* Educated clients on trading concepts, empowering them to make informed decisions.
* Maintained 95% customer satisfaction score via prompt issue resolution.
01/2013
-
12/2014
Customer Service Representative
Stream (Convergys)
* Provided customer service and technical support for HP's desktop division and warranty
programs.
* Leveraged extensive product knowledge to effectively educate clients on extended warranty
benefits.
* Skilfully handled 100+ inquiries daily via phone, email, and chat support.
* Upsell.
programs.
* Leveraged extensive product knowledge to effectively educate clients on extended warranty
benefits.
* Skilfully handled 100+ inquiries daily via phone, email, and chat support.
* Upsell.
01/2009
-
01/2013
Customer Service Representative
Maxtech Software Solutions
* Provided pre-sales and post-sales support for Autodesk, Delcam, CAD, and other engineering
software solutions.
* Consulted with clients to understand needs and matched them to appropriate products and
licenses.
* Conducted product demos and conveyed value propositions to drive sales.
* Swiftly resolved customer inquiries and issues via phone, email, and live chat.
* Onboarded new clients through account setup, configuration, and training.
* Consistently exceeded individual sales and customer satisfaction targets.
software solutions.
* Consulted with clients to understand needs and matched them to appropriate products and
licenses.
* Conducted product demos and conveyed value propositions to drive sales.
* Swiftly resolved customer inquiries and issues via phone, email, and live chat.
* Onboarded new clients through account setup, configuration, and training.
* Consistently exceeded individual sales and customer satisfaction targets.
01/2007
-
01/2009
Customer Service Representative
AzlansWeb and Software Solutions
* Engaged with clients to understand web design needs and provide customized solutions.
* Conveyed value of company's user-centric design approach and successful portfolio.
* Addressed pre-sales and post-launch customer inquiries promptly.
* Interfaced between clients and design teams for smooth project delivery.
* Ensured positive customer experience throughout website design project lifecycle.
* Stayed updated on web design trends and technologies to provide innovative solutions.
* Conveyed value of company's user-centric design approach and successful portfolio.
* Addressed pre-sales and post-launch customer inquiries promptly.
* Interfaced between clients and design teams for smooth project delivery.
* Ensured positive customer experience throughout website design project lifecycle.
* Stayed updated on web design trends and technologies to provide innovative solutions.
03/2005
-
03/2007
CSR
Radius Infosource Pvt Ltd
* Generating sales leads website design and development.
* Promoted to RM to technically help existing customers.
* Bridging communication between clients and web developers.
* Acted as technical representative in sales efforts with potential clients.
* Contribute to user interface, design and development efforts.
* Promoted to RM to technically help existing customers.
* Bridging communication between clients and web developers.
* Acted as technical representative in sales efforts with potential clients.
* Contribute to user interface, design and development efforts.
Local Availability
Open to travel worldwide
