Keywords
Negotiation
Agile Methodology
Business Performance Management
Business Process Improvement
Consulting
Customer Satisfaction
Customer Demand Planning
Entrepreneurship
Six Sigma Green Belt Certification
Help Desk
Skills
Work Experience:
25 years of experience in IT in various job positions from Helpdesk to system/network administration to process management. Last decade primarily acting as project - and service delivery manager developing, implementing and maintaining IT serivces for large corporations, specifically on network infrastructures and applications.
ITSM Tooling:
Skills:
Competences:
Leadership and Management:
Entrepreneurship:
Analysis and decision making:
Communication:
Personal behavior:
Motivation:
25 years of experience in IT in various job positions from Helpdesk to system/network administration to process management. Last decade primarily acting as project - and service delivery manager developing, implementing and maintaining IT serivces for large corporations, specifically on network infrastructures and applications.
ITSM Tooling:
- ServiceNow, HP ServiceDesk, TopDesk, Marval
- ITIL
- PRINCE2
- Agile, SCRUM, Product Owner
- Lean Six Sigma ( Green belt)
Skills:
- Mentor skills gained through self-assessment and assessment of subordinates in order to gain better understanding of myself and others. Emphasizing the importance and creating opportunities for personal development for team members.
- Facilitator skills by consulting team members and other stakeholders through participating decision making. Emphasizing collaboration between individuals in order to gain better results.
- Monitor skills through monitoring collective and organizational performance by defining and measuring critical success factors, key performance indicators in order to gain continual improvement (CSI)
- Coordinator skills by applying project management techniques (Prince2) in order to achieve control over agreed results.
- Director skills by settings department and project goals, plan for results and organizing to achieve these results.
- Producer skills by delivering (project) products within agreed time and costs. Applying time management techniques (GTD) for structuring work activities.
- Broker skills when negotiating project - or service management outcomes with external and internal customers. Seeking commitment when presenting ideas to team members, management or project boards.
- Innovator skills by thinking creatively in order to act on changing organizational environments.
Competences:
Leadership and Management:
- Leadership: Offer direction and guidance to employees as part of their duties. Adjust style and method of management to involved employees or colleagues. Initiate direction to staff on my own initiative.
- Coaching: Offer direction and guidance to employees in connection with his duties. Adjust style of coaching to the employee involved so that the worker can develop optimally. Initiates development of employees and colleagues and enabling them.
- Planning and organizing: Effectively determine goals, setting priorities and indicate required time, actions and resources to achieve certain goals. Independently plans and organize my own work in coordination with others.
Entrepreneurship:
- Customer focus: Investigate customer needs and act accordingly. Anticipate on customers needs and give high priority to service and customer satisfaction. I think along with the customer and come up with appropriate proposals.
Analysis and decision making:
- Decisiveness: Incorporate decisions by taking actions or commit themselves by pronouncing judgments. I’m able to make decisions or takes action, even if the information is not yet fully available.
- Organizational sensitivity: Identifying impact and consequences decisions or actions on other parts of the organization. I take into account differences and interests of different parts of the organization and relationships.
Communication:
- Negotiation: Effectively communicating my own position and arguments, discovering and identifying common goals in a way that leads to understanding and acceptance of both parties. I let the negotiating partner know that i am focusing on a win-win outcome.
Personal behavior:
- Tenacity: Remain at a specific action plan or conception until the objective is reached. I continues to work and take new initiatives to achieve a goal, when necessary with new arguments or criticism of the arguments of others.
Motivation:
- Personal development: Having insight into own strengths and weaknesses. On this basis, take actions to increase knowledge, skills and competencies to perform better. I’m investing independently in my own development.
Project history
Local Availability
Only available in these countries:
Netherlands
