09/06/2022 updated
100 % available
Senior Support Engineer
Ahmedabad, India
India
BCA/MCA○ Work closely with Product Development and Implementation teams to resolve client issues
○ Represent Client Support department in various product meetings or reviews, with both internal product management
teams as well as external clients
○ Strong team player with excellent communication skills and customer interaction skills
○ Ability to replicate, diagnose and resolve problems
○ Focused and detailed in handling, tracking and documenting technical issues
○ Strong organizational and multi-tasking skills are essential
○ Self-starter who can work and investigate with minimal guidance
○ Understanding of Internet application technologies including; XML, Internet protocols, networking, firewalls, IIS and/or
Apache webserver configurations, security and Oracle database administration
○ Advanced MS Excel formula skills a plus
○ Strong understanding of SQL Queries
○ Basic knowledge of web technologies (HTML, CSS, Javascript, HTTP)
○ Proficient with multiple computer operating systems – UNIX/Linux and Windows
○ Familiar with an application written in C#.NET,ASP.NET,VB.NET and JAVA.
○ Can maintain status with Ticket management tools like JIRA, TFS, REDMINE
○ Represent Client Support department in various product meetings or reviews, with both internal product management
teams as well as external clients
○ Strong team player with excellent communication skills and customer interaction skills
○ Ability to replicate, diagnose and resolve problems
○ Focused and detailed in handling, tracking and documenting technical issues
○ Strong organizational and multi-tasking skills are essential
○ Self-starter who can work and investigate with minimal guidance
○ Understanding of Internet application technologies including; XML, Internet protocols, networking, firewalls, IIS and/or
Apache webserver configurations, security and Oracle database administration
○ Advanced MS Excel formula skills a plus
○ Strong understanding of SQL Queries
○ Basic knowledge of web technologies (HTML, CSS, Javascript, HTTP)
○ Proficient with multiple computer operating systems – UNIX/Linux and Windows
○ Familiar with an application written in C#.NET,ASP.NET,VB.NET and JAVA.
○ Can maintain status with Ticket management tools like JIRA, TFS, REDMINE
Languages
EnglishFluent
Project history
- Handling customers issues related to fronted, backend and database.
- Communication with every update to customers on chat,email or call until the resolution.
- Update status with daily,weekly,monthly reporting task from SQL Database.
- Ask customers targeted questions to quickly understand the root of the problem.
- Also my cooperate in team manage like task allocation, Set priority/severity of issues.
Roles & Responsibilities :-
* Research and identify solutions to software.
* Diagnose and troubleshoot technical issues, account setup, network config., data status.
* Update status with daily,weekly,monthly reporting task from SQL Database.
* Properly escalate unresolved issues to appropriate international teams (Developer/QA).
* Supervision on web services and update status accordingly.
* Research and identify solutions to software.
* Diagnose and troubleshoot technical issues, account setup, network config., data status.
* Update status with daily,weekly,monthly reporting task from SQL Database.
* Properly escalate unresolved issues to appropriate international teams (Developer/QA).
* Supervision on web services and update status accordingly.
Roles & Responsibilities :-
* Handle software-related requests for assistance with problems.
* Troubleshooting software and identify the root cause of software problems.
* Handle Support level ( L1, L2, L3) .
* Obtain a log customer feedback for the purpose of process improvement.
* Documents software support activities thoroughly, accurately and in a timely manner.
* Handle software-related requests for assistance with problems.
* Troubleshooting software and identify the root cause of software problems.
* Handle Support level ( L1, L2, L3) .
* Obtain a log customer feedback for the purpose of process improvement.
* Documents software support activities thoroughly, accurately and in a timely manner.