09/06/2022 updated

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APPOINTMENT SETTER, TECH SUPPORT/ COSTUMER SERVICE, Costumer service/bilingual Agent

Brandon, USA
USA
english b2 costumer service training course graduate
Brandon, USA
USA
english b2 costumer service training course graduate

Profile attachments

costumer service

I am an experience inbound/outbound costumer service phone representative,worked for multiple call centers as a bilingual phone agent.my experience consist of troubleshooting,generating leads,solving multi task issues regarding Home Improvement Services as well as mhuman resource solutions.also work for major internet and cable provider as a support tech agent. worked in the sears warranty department as an appointment setter, and warranty upgrades.my experience as a costumer service phone rep equips me as the right candidate for any challenging issue at hand at the workplace.

Languages

EnglishNative speaker

Project history

Costumer service/bilingual Agent

High School Diploma; Brandon High School
Comfenalco, Colombia
* Profesional development completed in b2 english and costumer service

APPOINTMENT SETTER

Sitel
Sitel Bogotá, Colombia
* Assisted internal staff with clerical and administrative needs to maximize efficiency and team
producivity

* Scheduled consultations for SEARS technicians, while offering upgrades in warranties on
purchased merchandise

* Balanced appointment setting availability, customer schedules and máximum load levels when
scheduling appointments

TECH SUPPORT/ COSTUMER SERVICE

Teleperformance
Teleperformance Bogotá, Colombia
* Developed exceptional attendance record with special attention to punctuality and preparation
to work upon arrival

* Resolved conflicts and negotiated agreements between parties in order to reach win-win
solutions to disagreements and clarify misunderstandings

* Increased customer satisfaction and repeat business through relentless pursuit of resolutions
to problems arising from wifi issues and cable conectivity proctecting company reputation and
loyal client base

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