09/06/2022 updated


100 % available
APPOINTMENT SETTER, TECH SUPPORT/ COSTUMER SERVICE, Costumer service/bilingual Agent
Brandon, USA
USA
english b2 costumer service training course graduateI am an experience inbound/outbound costumer service phone representative,worked for multiple call centers as a bilingual phone agent.my experience consist of troubleshooting,generating leads,solving multi task issues regarding Home Improvement Services as well as mhuman resource solutions.also work for major internet and cable provider as a support tech agent. worked in the sears warranty department as an appointment setter, and warranty upgrades.my experience as a costumer service phone rep equips me as the right candidate for any challenging issue at hand at the workplace.
Languages
EnglishNative speaker
Project history
Comfenalco, Colombia
* Profesional development completed in b2 english and costumer service
* Profesional development completed in b2 english and costumer service
Sitel Bogotá, Colombia
* Assisted internal staff with clerical and administrative needs to maximize efficiency and team
producivity
* Scheduled consultations for SEARS technicians, while offering upgrades in warranties on
purchased merchandise
* Balanced appointment setting availability, customer schedules and máximum load levels when
scheduling appointments
* Assisted internal staff with clerical and administrative needs to maximize efficiency and team
producivity
* Scheduled consultations for SEARS technicians, while offering upgrades in warranties on
purchased merchandise
* Balanced appointment setting availability, customer schedules and máximum load levels when
scheduling appointments
Teleperformance Bogotá, Colombia
* Developed exceptional attendance record with special attention to punctuality and preparation
to work upon arrival
* Resolved conflicts and negotiated agreements between parties in order to reach win-win
solutions to disagreements and clarify misunderstandings
* Increased customer satisfaction and repeat business through relentless pursuit of resolutions
to problems arising from wifi issues and cable conectivity proctecting company reputation and
loyal client base
* Developed exceptional attendance record with special attention to punctuality and preparation
to work upon arrival
* Resolved conflicts and negotiated agreements between parties in order to reach win-win
solutions to disagreements and clarify misunderstandings
* Increased customer satisfaction and repeat business through relentless pursuit of resolutions
to problems arising from wifi issues and cable conectivity proctecting company reputation and
loyal client base