Keywords
Skills
- Technical Experience
- Customer Service
- Technical Support
- Strong Analytical Skills
- Help Desk
- Strong Collaborative Skills
- Technical Help Desk
- Communication Skills
- Network Security
- Team Leader
- Information Systems
- Customer Support Team
- Microsoft Office
- Excellent Communication Skills
Project history
2014 - 2015 Dell
IT Pro Support Specialist
Help desk
Customer Service
Tech Support
- Assist customer from DuPont Account
- Software resolution (Java, Documented, Outlook, Peoplesoft)
- Hardware support for Desktop, Laptops, Precision systems
- Provide assistance to the customer to disassemble/ reassembly the systems to find the defective parts.
- Work with Precisions supporting RAID 0, 1, 5.
2012-2014 Expert Global Services
Technical Support Analyst Level 2
Help desk
Customer Service
Tech Support – Assist users over Philippines and U.S.
- Escalation Process
- Handling tickets ( Avg 20tickets a day)
- Assist Agents Level 1
- Active Directory - create/ add/ remove user from the Directory
- account unlocked / password reset
- Exchange - account email creation. Technical Assistance
- Badge access
Dell - Eng. Juan Medina 6670 – 2305
EGS - Eng. Dwayne Johnson 6949 – 8436
Brinks - Ana Patricia Cotes 6980 – 6549
Local Availability
Only available in these countries:
Panama
