03/17/2026 updated

**** ******** ****
100 % available

Chief Architect | CIO | Digital Transformation and Enterprise Strategy

Barcelona, Spain Bachelor's degree in science
Barcelona, Spain Bachelor's degree in science

Profile attachments

Kartik Balachandran-Resume.pdf

About me

Accomplished Chief/Enterprise Architect with 27+ years of progressive leadership in IT Architecture, Digital Transformation, Artificial Intelligence (AI), and Enterprise Data Management across Telecommunications, Manufacturing, BFSI, Healthcare, Consumer Goods and Retail, and IT Services.

Application Programming Interfaces (APIs)Artificial IntelligenceAmazon Web ServicesArchitectureMicrosoft AzureBankingTelecommunicationsCustomer Relationship ManagementBusiness AnalysisBusiness EfficiencyBusiness Process ImprovementBusiness TransformationInvestmentsCustomer ExperienceCloud ComputingCustomer Value PropositionData ArchitectureData TransmissionsDigitizationMiddlewareEmployee RetentionEnterprise Resource PlanningFinancesEnterprise ArchitectureTechnology StrategiesInfrastructure ManagementInsurance Management and AftercareManufacturingOracle ApplicationsPredictive MaintenanceTechnology RoadmapProduction ScheduleSupply Chain ManagementSiebel CRMSolution SellingOperating ModelsRevenue GrowthGoogle CloudEnterprise Application PlatformIT ArchitectureTogafEcosystemsCoaching and MentoringOSS/BSSCloud MigrationMicroservices
Focus Areas

IT Architecture.
Led multiple enterprise greenfield programs and large-scale transformations as an Enterprise/Chief Architect, delivering scalable, secure, and high-performance solutions across telecom BSS/OSS stacks, infrastructure, and cloud platforms (AWS, Azure, GCP). Expert in TOGAF/TMForum frameworks, target operating models, technology roadmaps, microservices/API-first design, and data architecture to enable AI/ML adoption and data-driven decision making.
Enterprise Applications.
Designed, developed, and delivered 25+ global enterprise application programs, spanning CRM, ERP, SCM, and telecom BSS/OSS ecosystems, to drive customer engagement, operational efficiency, and business transformation. Skilled in enterprise application architecture, integration, and data-driven strategies that enhance customer experience, retention, and revenue growth.
Business Analysis and IT Strategy.
Consistently ranked among the top revenue generators in Asia Pacific at Oracle India, earning multiple annual performance awards for driving high-value enterprise application and technology solution sales. Partnered with C-level executives and business teams to define IT strategy, present Oracle’s enterprise product stack and value propositions, and shape complex CRM, ERP, BSS/OSS, and cloud transformation initiatives, influencing multi-million-dollar technology investments and long-term enterprise roadmaps.

Focus Industries

Telecommunications.
Delivered 14+ enterprise architecture programs across leading telecom operators and media companies, with deep expertise in BSS/OSS stacks, eTOM frameworks, and large-scale CRM/loyalty deployments. Served as CMU Lead for Oracle India, partnering with clients such as Telia, Deutsche Telekom, Vodafone Germany, Telenor India, and Tata Sky. Notable achievement includes architecting one of the world’s largest real-time Siebel Loyalty deployments for incentive compensation in a telecom environment.
Manufacturing (MTO/MTS)
Designed and delivered enterprise architecture and digital transformation initiatives for process manufacturing organizations, like Vallourec and Bajaj Electricals spanning CRM and ERP modernization, supply chain optimization, production planning, and shop-floor digitization. This was in addition to the deployment of Enterprise Middleware solutions for streamlining data transfer and transformation across the applications. Extensive experience in cloud migration, data-driven manufacturing analytics, and AI/ML-based predictive maintenance to improve operational efficiency and reduce downtime across complex manufacturing ecosystems.
Banking Financial Services and Insurance.
Advised major banks and insurers in India and Denmark on CRM strategy, process optimization, and enterprise application alignment, delivering measurable improvements in customer engagement and operational efficiency for clients including Nykredit and Religare Insurance.


Languages

DanishBasic knowledgeEnglishNative speakerHindiNative speakerSpanishBasic knowledge

Project history

Chief Architect

Vallourec

Goods & Retail

>10.000 team member

Vallourec is a French multinational company that designs, manufactures, and sells premium tubular solutions for the energy (oil and gas, low-carbon energy) and industrial sectors.
My role involves the following activities:
Enterprise Architecture & Strategy: Defining the target operating model, multi-year technology roadmap, and architecture governance using TOGAF to align IT strategy with manufacturing, engineering, and commercial objectives.
Application Rationalization & Cost Optimization: Leading a company-wide application portfolio assessment, consolidating overlapping systems and renegotiating vendor contracts, resulting in significant license cost reduction and lower total cost of ownership (TCO).
ERP, MES & MDM Modernization: Architected the consolidation and upgrade of ERP (SAP), Manufacturing Execution Systems (MES), and Master Data Management (MDM) platforms to ensure consistent product, customer, and supplier data across the enterprise.
Enterprise Data Hub & Analytics: Designed a centralized Data Hub with big data/analytics platforms (Azure Data Lake, Power BI) to enable single-source-of-truth reporting, predictive analytics, and data-driven decision-making.
Supply Chain & CRM Transformation: Designed advanced CRM/SCM platforms to optimize order management, inventory, and global distributor engagement while improving customer experience.

Enterprise Architect

Unilabs

Pharmaceuticals & Medical Technology

>10.000 team member

Unilabs is a medical diagnostics business having operations in 16 countries (13 in Europe, 1 in Latin America, 2 in the Middle East) with revenues exceeding €1 Billion in 2022.
My role involves the following activities:
Enterprise Architecture & Strategy Leadership: Define target architecture, roadmaps, and timescales to maximize technology value while meeting critical business outcomes across diagnostics, radiology, pathology, and genomics. Provide strategic direction and align IT investments with business objectives, driving enterprise-wide digital transformation.
Healthcare Standards & Compliance: Ensure all architecture adhere to HL7 and FHIR protocols for secure healthcare data transfer and interoperability, while meeting GDPR and other data privacy regulations.
Data & Security Architecture: Define secure structures for patients, healthcare professionals, and business customers to enable selective access to health records, ensuring compliance with healthcare data privacy standards.
Direct-to-Consumer (D2C) Program Leadership:
Lead the strategy, standardization, and delivery of B2B/B2C solutions, including:
  1. eCommerce portals for healthcare providers, patients, caregivers, insurers, and training providers.
  2. Resource scheduling for laboratories, nurses, and collection agents.
  3. Big Data platforms for medical records, imaging storage, and advanced analytics on anonymized patient data.

Enterprise Architect

Adevinta

Internet & IT

5000-10.000 team member

Adevinta is a global online classifieds specialist with a presence in multiple online marketplaces in 15 countries.
My role involves the following activities:
Enterprise Finance Transformation Leadership: Served as Lead Enterprise Architect for a multi-million-euro finance transformation program, consolidating financial processes and applications across 15 diverse marketplaces. Directed the target architecture design, ensuring alignment of finance, accounting, and reporting systems with corporate strategy and compliance requirements.
Global Application Landscape Governance: Acted as Application Landscape Owner for Adevinta worldwide, analyzing enterprise applications to identify synergies, consolidation opportunities, and decommissioning candidates, driving cost optimization and reducing technical debt.
Architecture Advisory & Stakeholder Engagement: Guided and consulted marketplace leadership teams and cross-functional workstreams in critical architecture discussions and decisions, providing executive-level recommendations to align technology strategy with business goals.
Enterprise Tooling & Platform Deployment: Architected and led teams to design and implement a global IT Service Management (ITSM) platform, enhancing service delivery and operational resilience. Directed the evaluation, design, and deployment of LeanIX, establishing a global Enterprise Architecture (EA) repository and improving architecture governance and visibility.

CRM Architect

Telia Sweden

Telecommunications

>10.000 team member

Telia Company AB is a leading telecommunications operator across the Nordics and Baltics.
  1. Served as the CRM Technical Architect for Telia’s Oracle RODOD stack, comprising Siebel CRM, Oracle BRM, Oracle AIA, Oracle UIM, and Oracle OSM, which form the company’s end-to-end BSS/OSS architecture.
  2. Led the performance engineering and optimization of the CRM and billing ecosystem by executing load testing, root cause analysis, and system capacity planning across multiple environments.
  3. Diagnosed and resolved application performance bottlenecks through SQL query tuning, database parameter optimization, Siebel component configuration, and infrastructure tuning, improving response times and transaction throughput.
  4. Partnered with cross-functional teams (DBA, middleware, and infrastructure) to implement scalable architecture improvements ensuring high availability, data integrity, and optimal system performance.
  5. Supported a major digital transformation initiative aimed at retiring 43 legacy systems and consolidating them into a unified Oracle RODOD architecture.
  6. Designed data migration and integration strategies, defined master data ownership, and optimized end-to-end business process flows across CRM, billing, and network provisioning domains.
  7. Ensured alignment with enterprise architecture principles, ITIL processes, and Telco best practices, providing technical governance throughout the project lifecycle.

Technical Architect

SCA Hygiene Products (Sweden)

Goods & Retail

5000-10.000 team member

SCA Hygiene Products is a global leader in the manufacturing and distribution of paper-based hygiene and personal care products.
  1. Led the CRM campaign management transformation from Netbooster to Oracle Responsys, enabling a unified, scalable, and automated marketing platform aligned with enterprise CRM strategy.
  2. Conducted comprehensive data model and campaign architecture analysis to document existing customer segmentation, targeting, and automation workflows.
  3. Designed and implemented the Responsys data schema, program structure, and campaign hierarchy to mirror and enhance legacy functionality within the Oracle CX ecosystem.
  4. Developed data mapping, migration, and integration strategies ensuring seamless transition of customer, segmentation, and campaign data from legacy systems to Oracle Responsys.
  5. Collaborated with marketing, data engineering, and CRM operations teams to streamline omni-channel campaign execution, improving campaign efficiency and governance.
  6. Delivered technical documentation, migration plans, and architecture blueprints to support future scalability and ongoing optimization.

Technical Architect and Performance Tuning Specialist

Honda Motors and Scooters India Limited

Automotive & Vehicle Manufacturing

>10.000 team member

Honda Motors India operates a mission-critical Siebel CRM 8.1.1.11 environment supporting its nationwide dealer network.
  1. Served as the Siebel CRM Performance Architect, responsible for diagnosing and resolving system performance and stability issues across production and test environments.
  2. Conducted a comprehensive infrastructure and application audit of the Siebel 8.1.1.11 deployment, including gateway, server, and database layers, to assess configuration health and system compliance.
  3. Implemented and fine-tuned native Siebel monitoring to capture detailed performance metrics and diagnostic logs for proactive issue detection and resolution.
  4. Performed root cause analysis (RCA) on key performance bottlenecks, recommending and implementing targeted optimizations across Siebel components, SQL queries, and server configurations.
  5. Partnered with Siebel administrators, DBAs, and infrastructure teams to stabilize system performance, ensuring consistent uptime for the nationwide dealer network.


Solutions Architect

Pragmasys Consulting LLP for various clients

Other

250-500 team member

Pragmasys Consulting is a Microsoft Gold Partner providing CRM solutions and consulting services to clients worldwide.
  1. Served as a CRM Solution Architect within the presales and solutioning team, responsible for designing and presenting tailored Microsoft Dynamics CRM (Dynamics 2016) solutions aligned with customer business requirements.
  2. Collaborated with sales and delivery teams to architect end-to-end CRM solutions, including data models, business process automation, and integration frameworks across sales, service, and marketing modules.
  3. Led a team of developers to build proof-of-concept (PoC) and demonstration environments showcasing Dynamics CRM capabilities to prospective clients across industries.
  4. Partnered with key enterprise customers — including VFS Global (Retail) to define use cases, gather functional requirements, and demonstrate value realization through Dynamics CRM.
  5. Contributed to solution proposals, architecture documentation, and technical presentations that supported successful bid outcomes and customer conversions

Technical Architect

Nykredit

Banking & Financial Services

5000-10.000 team member

Nykredit is one of Denmark’s largest financial institutions with a mission-critical Siebel CRM environment.
  1. Led the Siebel CRM upgrade from version 8.0 to 8.1.1.14, one of the most complex enterprise upgrades in Nykredit’s landscape, successfully completed within 6 months.
  2. Oversaw the migration, configuration, and deployment of the new Windows Server 2012 infrastructure, ensuring compliance and high availability.
  3. Directed a cross-functional team to resolve over 800 defects, stabilize post-upgrade operations, and optimize system performance.

Technical Architect and Release Manager

Sony Mobile

Telecommunications

>10.000 team member

Sony Mobile Communications operates one of the world’s largest Siebel CRM implementations, supporting 7,000+ users and 25M+ customer records.
  1. Owned the CRM infrastructure architecture and led the migration of Siebel components to AWS Cloud, achieving significant cost optimization while maintaining high availability.
  2. Directed the Siebel CRM upgrade from version 8.1.1.5 to 8.1.1.11, ensuring seamless transition and zero production downtime.
  3. Planned and executed the Windows infrastructure upgrade to support enhanced scalability and performance.
  4. Designed and deployed a Citrix-based delivery model for Siebel, improving accessibility and operational efficiency for global users.
  5. Ensured 24x7 system reliability and adherence to enterprise SLAs in a mission-critical, zero-downtime environment.

Solutions Architect

Pragmasys Consulting LLP for Religare

Insurance

>10.000 team member

Part of the core product team responsible for launching Pragmasys’ ISV solution for the Insurance Industry.
  1. Architected an industry-specific CRM solution for insurance providers based on Microsoft Dynamics CRM 2011, leveraging and extending core modules (Sales, Service, Marketing, Service Scheduling) for optimized functionality.
  2. Designed the data schema and entity relationships to incorporate insurance-specific modules such as Policies, Claims, and Payments integrated with standard CRM entities.
  3. Developed insurance industry dashboards and analytics to enhance visibility into customer, policy, and claims data.
  4. Defined integration architecture and compliance framework aligned with IRDA (Insurance Regulatory and Development Authority) standards.
  5. Contributed domain expertise from prior CRM implementations using Dynamics CRM 4.0 and Siebel 8.0 to strengthen functional coverage and scalability

Enterprise Architect

Deutsche Telekom

Telecommunications

>10.000 team member

Part of the central architecture team for T-Mobile’s multi-country, next-generation Siebel CRM deployment across four European markets.
  1. Served as an Enterprise Architect, integrating solution components delivered by multiple kernel teams (Order Management, Product Configuration, and Customer Management) into a unified CRM architecture.
  2. Acted as a central escalation and governance point, ensuring alignment between business process requirements and Siebel functional and technical design.
  3. Defined end-to-end process flows, integration patterns, and data consistency frameworks across regional CRM deployments.
  4. Independently led the Loyalty Management module deployment, from design through rollout, ensuring seamless integration with Siebel’s customer and offer management subsystems.

Technical Architect

Vodafone Germany

Telecommunications

>10.000 team member

Vodafone AG extended its Siebel CRM deployment to support mobile business operations following an acquisition.
  1. Supported the expansion and optimization of the Siebel CRM environment to accommodate new business processes within the mobile services domain.
  2. Collaborated with development teams to resolve application defects, enhance workflow performance, and streamline Siebel business logic.
  3. Recommended and implemented performance tuning measures, improving transaction speed and system stability.
  4. Advised on reducing scripting dependency by leveraging configuration-driven solutions to enhance maintainability and scalability.

Technical Architect

ACS Xerox

Goods & Retail

>10.000 team member

Engaged by Oracle to perform an end-to-end architecture and development audit for ACS’s Siebel CRM 8.1.1 deployment supporting global contact center operations.
  1. Conducted a comprehensive Siebel CRM architecture and code audit, reviewing configuration, customization, and alignment with best practices.
  2. Evaluated infrastructure architecture including physical server topology, deployment model, and performance configuration for scalability and resilience.
  3. Assessed development standards, documentation quality, release planning, and project governance, ensuring compliance with Oracle implementation guidelines.
  4. Acted as a technical escalation point for the development team, providing expert recommendations and real-time solutions to design and performance issues

Enterprise Architect

Telenor India

Telecommunications

5000-10.000 team member

Telenor India launched as a greenfield telecom operator, featuring one of the industry’s first Siebel Loyalty deployments used as an incentive compensation platform for over one million partners.
  1. Served as the Enterprise Architect overseeing CRM, Loyalty, and MDM solution design, providing governance and technical leadership across delivery and operations.
  2. Audited and reviewed work delivered by the system integrator (Wipro Technologies), identifying process gaps, performance issues, and design noncompliance; recommended and implemented corrective actions.
  3. Led the Siebel Loyalty optimization, resolving rule engine and commission processing issues to ensure accurate partner payouts and high system reliability.
  4. Defined and architected the Postpaid CRM solution covering Service (self and assisted), Marketing, and Billing domains, aligned with enterprise architecture standards.
  5. Directed infrastructure and performance audits, implementing monitoring via Germain APM for proactive system health management.
  6. Designed the Master Data Management (MDM) architecture using Oracle UCM and UPM, establishing unified customer data and golden record governance.
  7. Served as the primary escalation point for operational issues, providing long-term technical solutions and stability improvements across CRM and integration layers.

Principal Solutions Consultant and Industry Solutions Architect (Telecom)

Oracle India Private Limited

Telecommunications

>10.000 team member

Served as the Principal Solutions Consultant and Industry Solutions Architect for Oracle’s CRM suite, including Siebel CRM, Siebel CRM On Demand, and Electronic Billing Presentment & Payment (eBPP), with primary focus on the Communications, Media & Utilities (CMU) vertical and secondary focus on Manufacturing and Retail.
Selected Client Engagements:
  1. Dish TV India – Architected Siebel CRM 8.1.1 solution integrated with Conax, custom billing, and provisioning systems; defined technical architecture, interfaces, and phased migration plan.
  2. Aircel India – Served as CRM Upgrade Architect, supporting Siebel 8.1.1 migration and acting as escalation point for Wipro’s delivery team.
  3. Etisalat India – Defined enterprise architecture for multi-system integration across Siebel CRM, Ericsson Billing/Provisioning, and Oracle ERP; mapped processes for Sales, Service, Marketing, and Loyalty.
  4. Sun TV Network – Architected Siebel CRM + Oracle BRM + SAP ERP stack for unified customer and order management processes.
  5. Reliance Communications – Designed and demonstrated Oracle CRM On Demand solution for multi-vertical sales operations; implemented customized Lead-to-Order process.
  6. Tata Sky – Conducted Siebel CRM architecture review and performance audit; led workshops to optimize processes and improve scalability.
  7. Idea Cellular – Designed Siebel product lifecycle and order management framework for prepaid and postpaid businesses; solution doubled Oracle CRM license revenue.

Senior Manager (Information Technology)

GE Capital International Services

Other

>10.000 team member

Enterprise-wide Siebel CRM 7.7 deployment management across Sales, Transition, Legal, and Finance functions. Large support and development teams leadership, technical escalation, and Siebel Systems coordination.

Senior Systems Engineer (Applications Management)

Cadence Design Systems

Other

>10.000 team member

Technical Lead for global Siebel Technical Architecture Team managing production, test, and development environments. Global Windows infrastructure team member responsible for Exchange 2000 and server performance optimization.

IT Specialist

Honeywell International

Other

>10.000 team member

Siebel 99.5 Subject Matter Expert for Asia-Pacific, managing Siebel NT servers and resolving user-level and system issues. Network administration and IT infrastructure management.

Customer Support Engineer

QuantM Systems Private Limited

Internet & IT

500-1000 team member

Network design, implementation, and support for IBM clients using Novell Intranetware and Windows NT platforms. On-site IT support and enterprise network performance optimization.

Contact form

Log in to get in touch

You need to be logged in to use the contact form.

Sign upLog in