05/14/2024 updated
100 % available
IT Service Operations Manager, IT Operations Manager, Technical Team Leader
Stramproy, Netherlands
Netherlands
Bachelors Computer ScienceAgile MethodologyLeadershipInformation Technology Infrastructure Libraries (ITIL)ITIL CertificationsLean ProcessesCoaching and MentoringTeam Management
35 years in IT with a background in infractructure and senior technical expertes with perating systems. Management experience for the past 10+ years. Most recently worked in MSP environments leading multiple teams of technical professionals.
Languages
EnglishNative speakerDutchNative speaker
Project history
(1+ years)
Key responsibilities:
Member of the MT
Manage and develop all IT technical delivery services
Ensure all IT services are fully documented and fleshed out
Line management for multiple technical team leaders
End responsible for Architects, Data, Network, Application, Testing,
Engineering & Software teams
Vendor & customer relations management
Native HR responsibilities KPIs, SMART goals, salary management, etc.
Traits Fluent Recruitment and staffing
Achievements
Reorganised entire department to ensure the most efficient balance
Energetic of resources
Enthusiastic Defined several new services
Drastically improved staff moral
Committed Implemented a phased rollout of ITIL and other training programs
Flexible to meet vendor accreditation requirements
Adaptable Planned and conducted offsite workshop for entire department,
including business communication training as well as social activities
Key responsibilities:
Member of the MT
Manage and develop all IT technical delivery services
Ensure all IT services are fully documented and fleshed out
Line management for multiple technical team leaders
End responsible for Architects, Data, Network, Application, Testing,
Engineering & Software teams
Vendor & customer relations management
Native HR responsibilities KPIs, SMART goals, salary management, etc.
Traits Fluent Recruitment and staffing
Achievements
Reorganised entire department to ensure the most efficient balance
Energetic of resources
Enthusiastic Defined several new services
Drastically improved staff moral
Committed Implemented a phased rollout of ITIL and other training programs
Flexible to meet vendor accreditation requirements
Adaptable Planned and conducted offsite workshop for entire department,
including business communication training as well as social activities
(3+ years)
Key responsibilities:
Line management multiple technical specialist teams
Commercial exploitation of technical services
Management of backline support teams
Vendor management
Stakeholder management
Service delivery, including maintenance of OLAs
Staff mentoring, coaching & team building
All HR functions, including hire/fire, performance
reviews, salary negotiations, SMART goals, etc.
Achievements:
Multiple business processes streamlined & improved
Significant improvement of staff moral
Rolled our new AGILE working methodology
Implemented various ITIL processes
Built new technical teams from scratch
Contributed to annual business plan
Successfully submitted & implemented business cases
Significantly improved internal communications
Key responsibilities:
Line management multiple technical specialist teams
Commercial exploitation of technical services
Management of backline support teams
Vendor management
Stakeholder management
Service delivery, including maintenance of OLAs
Staff mentoring, coaching & team building
All HR functions, including hire/fire, performance
reviews, salary negotiations, SMART goals, etc.
Achievements:
Multiple business processes streamlined & improved
Significant improvement of staff moral
Rolled our new AGILE working methodology
Implemented various ITIL processes
Built new technical teams from scratch
Contributed to annual business plan
Successfully submitted & implemented business cases
Significantly improved internal communications
(4.5 years)
Key responsibilities:
Daytoday running of all IT departments & functions
Management of multiple overseas support teams
Performance reviews & KPIs
Vendor management
Constracts management, including SLAs
Customer relations management & escalations
CAPEX & OPEX budgets
Software, hardware & license management
Achievements:
Rolled out complete ITIL framework for all IT operations
departments from scratch, resulting in substantial
improvements to systems stability & uptime
Reorganised departments to realise significant gains in
performance and efficiencies
Significant cost reduction in multiple areas resulting in
increase to EBITDA of > 10%
PCI DSS compliance
Key responsibilities:
Daytoday running of all IT departments & functions
Management of multiple overseas support teams
Performance reviews & KPIs
Vendor management
Constracts management, including SLAs
Customer relations management & escalations
CAPEX & OPEX budgets
Software, hardware & license management
Achievements:
Rolled out complete ITIL framework for all IT operations
departments from scratch, resulting in substantial
improvements to systems stability & uptime
Reorganised departments to realise significant gains in
performance and efficiencies
Significant cost reduction in multiple areas resulting in
increase to EBITDA of > 10%
PCI DSS compliance