Profileimage by Dimitrios Gratsias Experienced Data Manager and Customer Value Management Specialist from Athens

Dimitrios Gratsias

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Last update: 01.11.2024

Experienced Data Manager and Customer Value Management Specialist

Graduation: MSc in Applied Statistics
Hourly-/Daily rates: show
Languages: English (Full Professional)

Keywords

Customer Relationship Management Statistics Advertising Campaigns Data Analysis Business Marketing Business Intelligence Marketing SPSS (Software) Marketing Analytics Project Management + 5 more keywords

Attachments

cv-dgratsias_011124.pdf

Skills

Data Analysis and Statistical Modeling
Expertise in data manipulation, analysis, and statistical modeling using tools like IBM SPSS Modeler and SAS.

Customer Value Management
Proficiency in customer base marketing, segmentation, and lifecycle management for enterprise and prepay customers.

Business Intelligence and Reporting
Skills in creating reports, dashboards, and performing marketing analysis using tools like Power BI and SQL.

Project Management
Experience in managing customer value projects and teams, including lifecycle and churn management.

CRM Systems
Proficiency as a CRM owner, conducting analysis and reporting for sales and marketing purposes.

Base Profiling and Segmentation
Expertise in customer base segmentation using cluster techniques for targeted marketing campaigns.
 

Project history

04/2022 - Present
Founder
GDR Analytics

Customer base marketing activities, data manipulation & analysis, reporting & dashboard creation.

06/2016 - 02/2022
Manager of Enterprise Customer Value Management
Vodafone

People management, life cycle management, customer value management, NPS & churn management.

04/2014 - 06/2016
Enterprise Senior PM of Customer Value Management
Vodafone

Base segmentation, portfolio negotiation, LCM targeted campaigns, marketing analysis & reporting.

02/2010 - 04/2014
Prepay Senior PM of Customer Value Management
Vodafone

Base segmentation, LCM targeted campaigns, churn prevention modeling, marketing analysis & reporting.

10/2007 - 10/2009
Marketing & Sales Analyst
Pharmaserve & Lilly

Sales territorial analysis & reporting, marketing trends & analysis, CRM owner, analysis & reporting.

Local Availability

Open to travel worldwide
Profileimage by Dimitrios Gratsias Experienced Data Manager and Customer Value Management Specialist from Athens Experienced Data Manager and Customer Value Management Specialist
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