- Provided technical support and troubleshooting for mobile applications, ensuring smooth functionality and user satisfaction.
- Collaborated with cross-functional teams, including developers, QA engineers, and product managers, to identify and resolve issues promptly.
- Conducted thorough analysis of app performance, identified bugs, and implemented effective solutions to enhance user experience.
- Assisted in the development and execution of test plans, ensuring comprehensive testing of new features and updates.
- Acted as a liaison between customers and the development team, effectively communicating technical concepts and providing timely resolutions.
- Documented support processes, troubleshooting steps, and best practices to create a knowledge base for future reference.
- Conducted training sessions for internal teams and customers to educate them on app functionality and troubleshooting techniques.
- Stayed updated with the latest mobile app trends, technologies, and industry best practices to provide innovative solutions.