Challenge:
Different pools of customer data were constantly slowing the introduction of new and overarching digital services. Multiple expanses for consent and GDPR-rights mgmt. had lead to high operating costs. A new system was to be setup to take over existing data, being scalable and versatile and to become the central provider of consent- and GDPR-right mgmt. services for customers.
Tasks:
- Leading consultants and the development team to deliver an integrated solution
- Structuring consent and GDPR-Mgmt. needs and negotiating with the legal department
- Fostering new technology approaches to better support the actual business requirements
- Setting up a continuous testing concept and incorparating business department staff with design and overwatch of test cases
- Planning the migration
- Planning the integration of additional systems
Results:
The planned carve-out of customer data was made and the new system was put into production. Especially the legal departments praised the approach and the execution, setting the used methodology as a new role-model for future projects. The project continued with the integration of additional customer-data processing systems.