03/03/2025 updated
100 % available
Experienced Chargeback Analyst in E-Commerce
Jaipur, India
Only remote
Bachelor of Commerce (B.Com)Data AnalysisChargebackData VisualizationE-CommerceFinancesLookup TablePivot TableTransaction DataMacros
Advanced Microsoft Excel
Proficiency in utilizing advanced Excel tools including pivot tables, VLOOKUP, and macros for data analysis and management.
Data Analysis
Expertise in analyzing transaction data to identify patterns and root causes of disputes in chargeback cases.
Chargeback Management
Specialized knowledge in managing and analyzing chargeback data, identifying trends, and providing actionable insights to mitigate financial losses.
Reporting and Documentation
Capability to maintain detailed records and generate comprehensive reports for chargeback analysis.
Problem-Solving
Analytical thinking to address and resolve complex chargeback issues.
Data Visualization
Skills in creating Excel-based data visualizations to communicate findings and recommendations clearly.
E-mail Scraping
Experience with LinkedIn e-mail scraping to find business opportunities for the company.
Proficiency in utilizing advanced Excel tools including pivot tables, VLOOKUP, and macros for data analysis and management.
Data Analysis
Expertise in analyzing transaction data to identify patterns and root causes of disputes in chargeback cases.
Chargeback Management
Specialized knowledge in managing and analyzing chargeback data, identifying trends, and providing actionable insights to mitigate financial losses.
Reporting and Documentation
Capability to maintain detailed records and generate comprehensive reports for chargeback analysis.
Problem-Solving
Analytical thinking to address and resolve complex chargeback issues.
Data Visualization
Skills in creating Excel-based data visualizations to communicate findings and recommendations clearly.
E-mail Scraping
Experience with LinkedIn e-mail scraping to find business opportunities for the company.
Languages
EnglishFluent
Project history
Work with cross-functional teams to address chargeback issues, use Excel for data analysis and forecasting, prepare meeting materials, and utilize LinkedIn for business development.
Monitored calls for quality assurance, analyzed data for trends and improvements, and provided constructive feedback to call center agents.
Diagnosed and resolved technical issues, utilized product knowledge to assist customers, and maintained clear communication throughout the support process.