IT System Administrator
Keywords
Communication
Technical Support
Cryptography
DOS (Disk Operating System)
Help Desk
Problem Solving
Citrix Systems
Operational Systems
Presentations
Imaging
Skills
Operating System
Software
- MS-DOs, MS Windows (Pro & Enterprise).
- MS Windows server (2002,2003,2007,2012 NT4).
- Server management, user management.
- Citrix Presentation service, client configuration, user shadowing etc.
Software
- MS Office (2003, 2007, 2010, 2013,2016, office 365).
- MS Teams and Outlook for collaboration with colleagues.
- Check point full disk encryption.
- Service Now (Snow), Zendesk, Lansweeper ticketing systems.
- Working with Laptops and peripheral devices devices i.e. Docking stations setup, PC setup, PC Imaging etc.
- A combination of very good communication skills with experience of studying and working in an international environment.
- Customer facilitation and satisfaction with interpersonal & communicative skills along with problem solving ability.
- Works independently as well as in a team environment with agility.
- A very good collaborative ability with colleagues.
Project history
08/2022
-
Present
- User & System administration (setup and maintaining account) & System maintenance.
- Resolving user issues via ticketing System (Lansweeper, SNOW etc.)
- Quickly arrange repair for hardware in occasion of hardware failure.
- Monitor system performance and Patching firmware and software.
- Windows 10 & 11 account management alongwith office365 account management
- Azure Active directory & MS Exchange management.
- Server Management (Patch Management) & PC Imaging.
- IT Warehouse & Purchasing management.
01/2019
-
07/2022
IT help desk agent & IT on site Support
City: Hamburg, Frankfurt, Munich
Country: Germany
* Collaboration with colleagues in both enterprise and regional IT support facilities.
* By using ticketing system "Snow", "Lansweeper" or to manage and process support actions and requests &
via IP telephony too.
* Asset management & trouble shooting of software and hardware including, plugins and software updates.
* Record the technical issues and solutions in logs etc, with customer feedback maintenance.
* Resolving the customers technical issues remotely and with scheduled on site visits.
* Report preparation on the tasks accomplishment. Hardware and software configuration including
computers, printers and other peripheral device etc.
* Diagnose and repair the internet services, email services along with securing the systems from virus by
firewall or other financed threat protection software.
Country: Germany
* Collaboration with colleagues in both enterprise and regional IT support facilities.
* By using ticketing system "Snow", "Lansweeper" or to manage and process support actions and requests &
via IP telephony too.
* Asset management & trouble shooting of software and hardware including, plugins and software updates.
* Record the technical issues and solutions in logs etc, with customer feedback maintenance.
* Resolving the customers technical issues remotely and with scheduled on site visits.
* Report preparation on the tasks accomplishment. Hardware and software configuration including
computers, printers and other peripheral device etc.
* Diagnose and repair the internet services, email services along with securing the systems from virus by
firewall or other financed threat protection software.
Local Availability
Only available for remote work
