06/01/2025 updated
100 % available
Customer Support Specialist & Virtual Assistant with 5+ Years Experience
Accra, Ghana BSc in Business Administration
ResearchCustomer Relationship ManagementBusiness RequirementsSpreadsheetsServicio al ClienteLogosData EntryLogic SynthesisOffice SuiteOnline ResearchResearch ExperiencesSocial MediaTravel PlanningAdministrative OperationsCustomer SupportAdobeData ManagementHubspotZendesk
Customer Service & CRM Systems
Expertise in customer service platforms including Zendesk and HubSpot for managing client relationships and support tickets.
Administrative Support & Virtual Assistance
Comprehensive administrative support skills including inbox management, calendar organization, and efficient workflow optimization.
Data Management & Office Applications
Proficiency in data entry, spreadsheet management using Google Sheets and Microsoft Excel, plus full Microsoft Office Suite and Google Workspace capabilities.
Digital Design Tools
Basic design capabilities using Canva and Adobe Express for creating logos and visual content.
Social Media Management
Content planning and research skills for social media platforms using tools like Later and Meta Suite.
Travel Planning & Research
Experience in organizing travel itineraries and conducting online research for various business needs.
Communication Tools
Skilled use of email, phone and chat communication platforms for client support and team coordination.
Expertise in customer service platforms including Zendesk and HubSpot for managing client relationships and support tickets.
Administrative Support & Virtual Assistance
Comprehensive administrative support skills including inbox management, calendar organization, and efficient workflow optimization.
Data Management & Office Applications
Proficiency in data entry, spreadsheet management using Google Sheets and Microsoft Excel, plus full Microsoft Office Suite and Google Workspace capabilities.
Digital Design Tools
Basic design capabilities using Canva and Adobe Express for creating logos and visual content.
Social Media Management
Content planning and research skills for social media platforms using tools like Later and Meta Suite.
Travel Planning & Research
Experience in organizing travel itineraries and conducting online research for various business needs.
Communication Tools
Skilled use of email, phone and chat communication platforms for client support and team coordination.
Languages
EnglishNative speaker
Project history
Created logos using Canva & Adobe Express, planned travel itineraries, maintained spreadsheets, inboxes, and calendars, planned social media content, and provided research support.
Managed business operations and customer service, oversaw inventory and supplier management, led digital marketing campaigns.
Supervised operations and client communication, managed workflow and team coordination.
Portfolio
EMAIL MANAGEMENT
Provided end-to-end email management support by organizing and decluttering inboxes, setting up custom filters, folders, and tags to prioritize urgent emails, and archiving non-essential correspondence. Drafted and responded to client emails professionally, managed follow-ups using scheduling tools, and ensured prompt replies to maintain communication efficiency. Resulted in a more focused, stress-free inbox and a 50% faster response rate for the client.
GOOGLE CALENDAR
Managed and optimized the client’s Google Calendar by scheduling meetings, blocking focused work hours, setting reminders, and syncing calendars across devices. Ensured seamless coordination of appointments, team check-ins, and client sessions. Integrated Zoom and Calendly for automated scheduling and reduced double-bookings. Provided weekly calendar reviews and maintained color-coded systems for clarity, resulting in improved time management and fewer missed meetings.
LOGOS $ FLYERS
Designed professional logos and promotional flyers for personal brands, small businesses, and sample projects. Each design was created with the target audience in mind, focusing on clarity, visual appeal,and brand identity. Logos were tailored to reflect the client’s values and niche whether modern, elegant, playful, or bold while flyers were designed to effectively communicate event details, services, or offers. All designs were optimized for both print and digital use, ensuring consistency across platforms.