Patient Access Representative
Change Healthcare
(Other, 1000-5000 employees)
Keywords
Español
Skills
- Comfortable in asking questions
- Ability to multi-task, stay focused and self-manage
- I have a keen attention to detail
- Customer service oriented
- Self-motivated and eager to learn
- A team player
- Ability to evaluate, troubleshoot and follow up on Customer Issues
- Know basic Spanish language
Project history
08/2022
-
Present
-Obtains current patient information from established and new patients.
-Accurately enters/ update patient information ins scheduling system.
-Identifies payer source, and verifies insurance eligibility.
-Reviews Scheduling system for needed updated demographics and consent forms.
-Provide messages or transfer the call physicians and nurses.
-Protects/ observes patient confidentiality per policies and procedures.
-Accurately imports registration documents into patients' electronic health record.
-Accurately enters/ update patient information ins scheduling system.
-Identifies payer source, and verifies insurance eligibility.
-Reviews Scheduling system for needed updated demographics and consent forms.
-Provide messages or transfer the call physicians and nurses.
-Protects/ observes patient confidentiality per policies and procedures.
-Accurately imports registration documents into patients' electronic health record.
07/2019
-
09/2022
Team Leader/Supervisor
Teleperformance
TASKS & RESPONSIBILITIES
* Processing CPAP supplies order for patients with Sleep Apnea
* Verifying Insurance's Eligibility
* Trained to process order for patients with Government Insurances, Private insurances as
primary and auto-shipment supplies.
* Informing Patient's regarding their deductible remaining and out of pocket remaining.
* HIPAA Certified
* Knowledgeable in coaching and handling agent's escalations, opportunities, validating KRO
scores with the use of MS Excel and promoting career growth for the agents.
* Processing CPAP supplies order for patients with Sleep Apnea
* Verifying Insurance's Eligibility
* Trained to process order for patients with Government Insurances, Private insurances as
primary and auto-shipment supplies.
* Informing Patient's regarding their deductible remaining and out of pocket remaining.
* HIPAA Certified
* Knowledgeable in coaching and handling agent's escalations, opportunities, validating KRO
scores with the use of MS Excel and promoting career growth for the agents.
06/2013
-
06/2019
Team Leader/Facial Therapist
Tips and Toes Salon
TASKS & RESPONSIBILITIES
* Monthly Inventory of the Salon Products
* Ordering products for weekly usage of the salon
* Everyday Sunrise meeting with the staff to listen with their concerns
* Creating a Game plan to address the problem.
* Monitoring staff's everyday target
* Having a good Customer Service
* Providing satisfaction for every client
* Monthly Inventory of the Salon Products
* Ordering products for weekly usage of the salon
* Everyday Sunrise meeting with the staff to listen with their concerns
* Creating a Game plan to address the problem.
* Monitoring staff's everyday target
* Having a good Customer Service
* Providing satisfaction for every client
11/2011
-
05/2013
Beauty Consultant
Let's Face It Salon
TASKS & RESPONSIBILITIES
* Providing excellent service by performing salon services
* Promoting and upgrading services.
*Knowledgeable of the Ingredients of the products before selling or using to the clients.
* Informing the Pros and Cons of the Service/Product
* Skin analysis prior on doing the service.
* Providing excellent service by performing salon services
* Promoting and upgrading services.
*Knowledgeable of the Ingredients of the products before selling or using to the clients.
* Informing the Pros and Cons of the Service/Product
* Skin analysis prior on doing the service.
Local Availability
Only available for remote work
